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- Comstice Wallboard
- Desktop Agent
- Mobile Agent App
Mobile Agent Configuration VideosCisco Finesse Mobile Agent UCCX 1 - ConfigurationThis video explains the steps to configure Cisco Finesse UCCX for mobile agents and the supervisors.
Cisco Finesse Mobile Agent UCCX 2 - TestingThis video shows the testing steps of Cisco Finesse UCCX mobile agent. Please make sure to complete these tests successfully before trying to login using Comstice Mobile Agent app.
Cisco Finesse Mobile Agent UCCX 3 - Switching between Desktop and MobileCisco UCCX Finesse agents and supervisors can easily switch between mobile and the desktop. In order to do that there is an IP Phone Service to be created on Cisco CUCM. This helps to change the IPCC extension of the agent without going to the admin level.
- Quartz Reporting