Frequently Asked Questions

There is no license limit in terms of the number of concurrent users in the Wallboard. It is licensed based on the number of named agents to be reported.

Comstice Wallboard runs on a Linux OS as a virtual machine. It requires minimum of 2GB RAM, 10GB HDD and 2xvCPUs.

Once you assign an IP address from your network for the Wallboard Server, we send you the Wallboard VM as an OVA file (1.8GB). When OVA is downloaded and imported into your VMWAre ESXi or HyperVisor environment, we schedule a webex to finalise the configuration and test the performance.

Comstice Wallboard Mobile app and Comstice Wallboard Ticker app are available without any additional cost.

There is no license limit for the number of concurrent users. Agents as well as executives can create their own dashboards or access to the dashboards created by their team lead or IT.

Yes, it is possible to add third party data. It can be through APIs available in various platforms, direct database access or reading data from files such as CSV.

There is no license limit in terms of the number of concurrent users in the Wallboard. It is licensed based on the number of named agents to be reported.

Comstice Wallboard runs on a Linux OS as a virtual machine. It requires minimum of 2GB RAM, 10GB HDD and 2xvCPUs.

Once you assign an IP address from your network for the Wallboard Server, we send you the Wallboard VM as an OVA file (1.8GB). When OVA is downloaded and imported into your VMWAre ESXi or HyperVisor environment, we schedule a webex to finalise the configuration and test the performance.

Comstice Wallboard Mobile app and Comstice Wallboard Ticker app are available without any additional cost.

There is no license limit for the number of concurrent users. Agents as well as executives can create their own dashboards or access to the dashboards created by their team lead or IT.

Yes, it is possible to add third party data. It can be through APIs available in various platforms, direct database access or reading data from files such as CSV.

There is no license limit in terms of the number of concurrent users in the Wallboard. It is licensed based on the number of named agents to be reported.

Comstice Wallboard runs on a Linux OS as a virtual machine. It requires minimum of 2GB RAM, 10GB HDD and 2xvCPUs.

Once you assign an IP address from your network for the Wallboard Server, we send you the Wallboard VM as an OVA file (1.8GB). When OVA is downloaded and imported into your VMWAre ESXi or HyperVisor environment, we schedule a webex to finalise the configuration and test the performance.

Comstice Wallboard Mobile app and Comstice Wallboard Ticker app are available without any additional cost.

There is no license limit for the number of concurrent users. Agents as well as executives can create their own dashboards or access to the dashboards created by their team lead or IT.

Yes, it is possible to add third party data. It can be through APIs available in various platforms, direct database access or reading data from files such as CSV.

Comstice Licensing Servers are spread around the world with geo-redundancy in mind.

Once you configure your Cisco CUCM and Cisco UCCE/UCCX, agents can retrieve their licenses by entering the company code provided into the app settings. Then either using a Mobile VPN or NAT over the firewall, they can access and login to Cisco Finesse. They can go to Ready state and start taking customer calls.

Yes. Analogue phones or Cisco IP Phones can be used. You do not need to use your mobile phone line.

No. Currently we only support Apple IOS and Google Android devices.

Yes. Existing voice recording platforms can be used to record mobile agent calls.

You do not need Cisco Jabber and there is no voice over IP in Comstice Mobile App. It is possible to use Comstice Mobile Agent app with Cisco Jabber IOS or Android, if preferred.

App can work in the background and agent can stay logged on even when the phone is locked.

Location monitoring is not mandatory and agent can always disable location monitoring from the mobile device. Location monitoring only occurs when the agent is logged in and it is disabled by default. Depending on the requirements, it can be enabled per team.

Yes. You can run the app from IPad or an Android tablet. In that case, you need to use an external phone that Cisco CUCM can dial in. This could be another mobile phone, Cisco Jabber, home or office phone.

Yes. You can download the app and run it in demo mode by tapping on the "Demo Mode" button at the login page. Also you can create a 30-day trial license for the full feature set.

No. Comstice Desktop Agent app uses Cisco Finesse APIs and these APIs do not change in different Cisco Contact Center versions.

Agents and supervisors download Comstice Desktop Agent and run it from their PCs. They use the company code to retrieve their license and company settings.

In case of an upgrade for resolving a defect or for new features, upgrade files can be hosted on an SFTP server and each client will download and run the updated version during initial launch. No uninstall/reinstall required.

There is no dependency for Cisco Jabber.

It is licensed per named agent. Same license can be used for the agents and the supervisors.

No. Desktop Agent is a client-only application. You do not need any additional server. It communicates directly with Cisco Finesse and Cisco CUCM. You can use Comstice Wallboard for Team Chat and Omnichannel features are run on the Omnichannel Server.