Multi-vendor Contact Center Solutions
Comstice creates solutions to support Avaya, Genesys, Cisco and Amazon Connect contact centers
Comstice Desktop Agent for Contact Centers
Native agent and supervisor app solution for better contact handling without any browser dependency. OmniChannel Support (Chat, Callback, Email, Twitter). Supports Cisco Finesse and Amazon Connect. Learn more
Comstice Board for Contact Centers
Real-Time and Historical Data Visualization platform for meaningful data. Easier to build and share as well as powerful notification features. Includes Wallboard Ticker desktop app and Wallboard Mobile App. Supports Cisco, Avaya, Amazon Connect and Genesys contact centers. Learn more
Comstice Mobility for Contact Centers
Login as a contact center agent or a supervisor without desktop PC, receive customer calls from your mobile line with full contact center reporting, access CRM data and voice recording. Supports Cisco, Genesys, Avaya and Amazon Connect contact centers.
Move your customer enquiries to alternative channels
Customers see calling your customer service as the last resort. Easily accessible omnichannel communications from mobile and the web will help your customers to build the habit of using the alternative options before making any calls.
Persistent Chat in Mobile and Web
Comstice helps customer chat to be more accessible; customers can start a web chat and continue as a mobile chat and keep the chat session active until all their questions are answered.
Mobile Video Calls to Customer Care
Rolling out video customer engagementc could not be easier; customers can download a single app to collaborate with many businesses in various channels including video.
Offer callback requests with the time suitable to the customer to streamline the inbound calls. Callback is particularly useful to access to the teams who do not usually take inbound calls from the queue.
Expand Customer Service Beyond Call Center Floor
There are many roles in your organization who are not full-time call center agents but whom customers would like to have a direct engagement. Comstice offers solutions to have a direct communication between your customers, employees and partners in the customer journey.
Mobile Customer Chat and Callback
Persistent chat helps customers to communicate withe the experts directly. Partners and experts can respond to customer chats from NoTime Partner app or the web interface. Chatbots can also be implemented easily as well.
Account Manager to every single customer
Making omnichannel more accessible by the experts gives your business the opportunity to assign an account manager / customer advocate for every single customer. Direct chat with these ambassadors help customers to feel better connected with the business and the brand.
Mobile Call Center Agent
Full contact center visibility and voice recording for Mobile contact center agents. This helps customers to reach out to experts through voice while the experts retaining their privacy and personal details.
Visual Company Structure
Visual company structure in NoTime app helps customers to navigate through the exact team who can solve their problem, eliminating any speech recognition or IVR menu options.