Comstice Desktop Agent for Contact Centers
Real-Time Alerts for Remote Agents
Comstice Wallboard mobile app (IOS and Android) helps remote workers to follow the daily performance and wallboard desktop ticker stays active on their screen for audio and visual alerts.Cisco, Avaya and Amazon Connect
Mobile Second Line for Business
Utilise office business phone number (DID) to make and receive calls from mobile.
Make and receive mobile calls through cell network without disclosing employee and customer number. Learn more.
CRM Screen-pop and Callback Lists for mobile employees and partners. Learn more.
Salesforce Mobile app by Comstice for making and receiving mobile calls by name from contacts in the Salesforce mobile app. Learn more.
Event-Based Big Data for Contact Centers
Eliminate the limitations of Avaya and Cisco contact center reports by creating a new data set that can be analyzed by the big data and BI tools.
Comstice Extend will record every single contact center and telephony activity into its own database with timestamps and other relevant information. Businesses can use business intelligence and data visualisation tools to create reports based on their business needs.Learn more.
Captured data is not fully structured or summarised; it includes all the available details of the contact center, telephony and device activity. Businesses are not limited to vendor's database schema; they can create their own data structure using Comstice Extend raw data.Learn more.
All the data will be written real-time and any report can capture the latest data even before the call is complete. This also helps to visualise the individual calls in queue, in IVR self-service level or currently handled by the agents with full caller ID details.Learn more.
Mobility in Customer Service
Expand Customer Service Beyond Call Center Floor
Mobile Call Center Agent App to login as a call center agent, receive customer calls from mobile phone line, access CRM applications with detailed call center reporting and compliance recording.Cisco, Salesforce with Finesse and Amazon Connect Mobile