We Help Your Company to Talk to More Customers over the Phone
People want to talk to people. Your customers, leads and prospects would prefer to talk to an expert at any time of the day to make a decision about your products.
At Comstice, we help companies to improve customer experience, embrace remote working and extend customer journey to entire organization.
Secure Remote Working Solutions
Easy to use and quick to roll out solutions, real-time notifications
and alerts for
Avaya,
Cisco and
Amazon Connect contact
centers
Comstice Webphone for Cisco and Avaya
Click-and-run agent and supervisor app for better contact handling no browser dependency, CRM screen-pops and built-in softphone for Cisco and Amazon Connect.
Mobile Business Calls
Comstice Wallboard mobile app (IOS and Android) helps remote workers to follow the daily performance and wallboard desktop ticker stays active on their screen for audio and visual alerts.Cisco, Avaya and Amazon Connect
Performance Management
Visual call center reports, automated performance scorecards, easy access to meaningful data. Cisco, Avaya and Amazon Connect
Record Mobile Business Calls
Using Comstice Mobile Softphoe apps, your enterprise users and partners can make and receive calls using your telephony infrastructure. You can record and report each call, block cold callers for the entire organization, dynamically route customer calls to the specialists or regional sales points.
Protect Mobile Phone Number
Your users can make and receive calls without showing their mobile phone number. If the customer calls back, your call routing can handle the call based on the availability of the person and
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Enable Calls in Working Hours
Integrate CRM features with no additional CRM subscription for accessing contacts, calling CRM contacts, opening a task, logging a call, callback lists and other CRM features.
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Extend Customer Calls to Partners and Resellers
Provide mobile phone, CRM and chat features to partners and resellers using a mobile app.
Learn MoreMore Intelligence With Your Customer Data
Eliminate the limitations of Avaya and Cisco contact center reports by creating a new data set that can be analyzed by the big data and BI tools.
Comstice Extend will record every single contact center and telephony activity into its own database with timestamps and other relevant information. Businesses can use business intelligence and data visualisation tools to create reports based on their business needs.Learn more.
Captured data is not fully structured or summarised; it includes all the available details of the contact center, telephony and device activity. Businesses are not limited to vendor's database schema; they can create their own data structure using Comstice Extend raw data.Learn more.
All the data will be written real-time and any report can capture the latest data even before the call is complete. This also helps to visualise the individual calls in queue, in IVR self-service level or currently handled by the agents with full caller ID details.Learn more.
Working with the unstructured data gives BI experts an opportunity create multi-domensional reports with more relational insights.Learn more.