Amazon Connect Suite by Comstice

Make your Amazon Connect instance production-ready
with Comstice services

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Comstice Amazon Connect Suite
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Amazon Connect SIP Support

  • Bring your own SIP Carrier

  • Integrate Amazon Connect with Third-Party Voice Bots

  • Phased Migration from existing IP-PBX to Amazon Connect. Check out migration steps for Avaya and Cisco

  • Use Amazon Connect as your Intelligent Network IVR Learn more

Amazon Connect Mobile Softphone
  • NonCCP mobile app with no Amaozn Connect API limitations
  • Mobile native SSO support with MFA
  • Record all themobile business calls
  • Integrate with CRM for tasks and the screen pop
  • Integration with Amazon Connect Voicemail
  • Click here to learn more.
Amazon Connect Mobile Softphone

Reporting and Analytics

Over 100 stock reports, scorecards, daily actionable insights, repetitive calls, heatmaps, drilldowns, customer patience analysis and more.

Schedule reports daily, weekly, monthly and receive them by email

Click here to learn how you can have unified, omnichannel reports for Amazon Connect.

Amazon Connect Historical Metrics
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Real-time and Historical Wallboards, Desktop Ticker App, Wallboard Mobile App

  • Real-Time customizable dashboards
  • Wallboard Agent Ticker as asticky queues app
  • Audio alerts, email, and SMS notifications for the agents.
  • Wallboard Mobile Apps

Click here to learn more about Comstice Wallboard for Amazon Connect.

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Webphone and Desktop Softphone for Amazon Connect

Comstice offers web-based and thick client softphone for Amazon Connect. It can be used by the enterprise users, call center agents and supports all the missing Amazon Connect features including user-to-user calling. Thick client can do screen-pop for the calls in queue and also offers full screen-recording for the agents.Learn more.

Amazon Connect Workspaces Widgets

Comstice Widgets for Amazon Connect Workspaces

You will create a group of Amazon Connect users as agents on your instance. Incoming calls can be sent to those users with destination call number as a a contact flow attribute.Learn more.

Comstice Mobile Connect App: Mobile Second Line for Business

You can use Comstice Mobile Connect app (available in Apple AppStore and Google Play) and login to your Amazon Connect instance as a user. You can make and receive calls using Comstice Mobile Connect app via your Amazon Connect as VoIP or via mobile phone line. Comstice Mobile Connect is for standard employees as well as call center agents. Users can set themselves available for a call when they have time and disable incoming calls when they are not. When they make a call, their Amazon Connect number will be seen and their cell phone number will never be visible. Learn more.

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CRM / Backoffice Integration

Comstice can integrate with any CRM or thir-party platforms including ServiceNow, Salesforce, Zendesk and SAP via APIs. This can help agents to manage the tickets and update customer details on the same screen.

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Mobile-First Workforce Optimization (WFO)

Comstice offers Workforce Management solution for Amazon Connect for better forecasting, shift scheduling and quality assurance. It also helps agents to manage their availability, submit time-off requests, and access their quality scores using Comstice Quartz WFM Mobile app which is available in Apple AppStore and Google Play. Agents can update their availability in the team calendar, monitor their shift details from the Shift Scheduler and access their Quality Assurance reports using web and mobile app for Comstice Quartz. Learn more

Three Mobile Apps for Amazon Connect

Comstice offers three mobile apps for Amazon Connect; Comstice Wallboard mobile app, Comstice Mobile Connect Softphone app and Comstice Quartz WFM App. Learn more

Amazon Connect Mobile Apps
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