Amazon Connect Workspaces Widgets
Configurable Widgets for Amazon Connect Workspaces
Create your call center agent experience by adding Comstice Amazon Connect widgets to your agent and supervisor web interfaces.
Why Amazon Connect Workspaces Widgets
Unified Agent Experience
Phone, CRM, backoffice apps, performance reports, real-time queues, workforce management and all other features in a single, unified web portal. Learn more
Faster Contact Processing
Handle customer calls and chats faster by accessing all the tools easily and quickly inside the same agent portal experience. Learn more
Innovative Customer Service
Update your business processes and agent experience for different business units, departments and campaigns easily. Learn more
Amazon Connect Workspaces Widgets
Agent Performance Widgets
Monitor real-time queue activity and states of the team members, daily performance vs. goals as well as callback widget for abandoned calls. Learn more
Webphone for Agent to Agent Calling
Make direct voice over internet calls between agents in the same Amazon Connect instance, other instances and SIP Networks. Learn more
CRM Features inside Agent Portal
Eliminate agent CRM subscriptions by directly integrating CRM features inside the agent portal using CRM APIs. Learn more
Workforce Management
Access shift schedule, shift swap, real-time adherence and other workforce management features from Workspaces apps. Learn more
Supervisor Widgets
Performance widgets for team leaders and managers to monitor the real-time and daily agent and queue performance. Learn more
SMS and Voicemail
Access to team SMS account, send ad-hoc SMS messages, listen and respond to the recorded voicemails. Learn more
How Amazon Connect Workspaces Works
Comstice offiers a wide range of web apps as Amazon Connect Workspaces widgets for the agents and the supervisors.
You can bring CRM and other features into Amazon Conect agent pages. You can create different features for different departments, agents and supervisors.
Bundle With
Comstice Amazon Connect Dialer
Outbound Dialer and Campaign Manager that can work standalone, utilize Amazon Connect or your existing SIP trunks for PSTN access.
Bundle With
Comstice Amazon Connect Reporting and Analytics
Over 30 stock reports, Amazon Connect Cradle to Grave reports, agent scorecards, scheduled reports and scorecards by email, end of day digest reports based on the goals and thresholds.
Bundle With
Comstice Amazon Connect Wallboard
Real-time and daily historical dashboards, user-configurable, self-service dashboard creation, real-time email and SMS notifications, agent ticker app, Wallboard Mobile app and more. Learn more
Bundle With
Comstice Amazon Connect Mobile Softphone
Non-CCP mobile softphone that can be used to extend customer calls to remote users, dynamic call routing features, Salesforce and other CRM integration and more. Learn more about the use cases and how it works.
Frequently Asked Questions
How is Comstice Widgets for Amazon Connect licensed?
It is subscription-based and depends on the apps selected as well as the number of agents to be reported.
Can I integrate multiple Amazon Connect Instances?
Yes. You can integrate multiple Amazon Connect Instances with Comstice App Store for Amazon Connect Workspaces.
Is this a SaaS model?
This service runs as a separate EC2 instance for each client. You can run it on your AWS account as well.
How does the rollout work?
Comstice will share the information and permissions needed to access the features you need in your App Store and then configure the build as per the scope.
Our instance is SSO-Enabled. Is that a problem?
No. It is independent of the SSO phase of the Amazon Connect Agent Experience.
Can you integrate with Salesforce and other CRM platforms?
Yes. We can help you to access contacts, create tasks and activities for each contact. We can also check the calling number and display the customer's full name.
Is this data real-time?
There are apps that display real-time data. They refresh every 2-3 seconds.