Cisco Finesse Webphone Gadget

Phone Inside Finesse Page

On-Premises Solution for Cisco UCCE, PCCE and UCCX with zero installation on Agent PC.

Built-in phone in the browser with Cisco Finesse Web Agent for agile contact center agents

Cisco UCCX Wallboard

Download Comstice Webphone datasheet and learn more about Comstice Webphone benefits, use cases and technical architecture.

Cisco Finesse Mobile App

Phone inside the web browser

Comstice Wephone Gadget is added into agent's Finesse page and can be used to make receive calls through the web browser without any installation or Cisco phone required. It works on an internal network as well as the external network with no VPN required.


Webphone inside Your CRM Platform

Comstice Webphone supports Salesforce, Zendesk and ServiceNow so you can integrate webphone functionality on your CRM pages.

You can use Comstice webphone for standard Cisco CUCM users as well. They can eliminate Cisco phones and use Comstice webphone instead.

Comstice Webphone can help to receive calls and dial out easily from the CRM contacts using the browser. The call will go through your Cisco CUCM and existing telephony infrastructure.

Why Cisco Finesse Webphone Gadget

No installation on Agent PC

No software or plugins need to be installed on agent PCs. Both agent and telephony features are browser-based.

No VPN Needed

Comstice Webphone offers a secure communication over the public Internet; the audio is sent as secure RTP (sRTP) and the signaling is communicated via HTTPS.

Chromebook Support

Low-cost, low maintenance Chromebook PCs can be used by Cisco Finesse agents with no installation required. Click here to learn more

On-Premises Solution

Comstice Webphone solution runs on your network or your private cloud service. Your customer data is secure and protected by your cyber security policies and tools.You can also run the solution in the cloud, if preferred

Cisco UCCE Multi-tenancy

Chromebook Support for Cisco Finesse Agents

Agents can use Chromebook PCs and laptops for Cisco Finesse with no VPN or installation required.

Chromebook PCs are the low-cost, low-maintenance alternatives to Windows PCs. No data can be saved on the Chromebook and user has very limited permissions to install apps.

Comstice Webphone gadget inside Cisco Finesse Webpage helps to handle audio conversations using browser. It can work without the VPN, through the public Internet.


Technical Architecture

You can run Comstice Webphone for Cisco Finesse solution on your network or in the cloud.

Internal Agents

Eliminate Cisco softphones and desk phones with Finesse Webphone

Migrate all the office-based agents into Finesse Webphone, eliminate any Cisco softphone or deskphone.

With Finesse Webphone, you can roll out a standard PC with no Cisco-specific installation, minimise PC maintenance tickets and eliminate any software upgrades on the agent PCs.

Remote Agents

Use standard PC or ChromeBook for the agents, no installation, no VPN required.

Finesse Webphone is based on WebRTC technology. Using NAT on the external firewall and Web Proxy features, you can have a secure audio communication between the customer and the agent. WebRTC uses HTTPS for signaling and Secure RTP for the audio streams.

CODECs Supported by the Web Browsers

CODEC Name Browser Compatibility
OPUS Chrome, Edge, Firefox, Safari
G.711 A-Law Chrome, Firefox, Safari
G.711 U-Law Chrome, Firefox, Safari
G.722 Chrome, Firefox, Safari
iLBC Chrome, Safari
iSAC Chrome, Safari
VP8 (video) Chrome, Edge, Firefox, Safari (12.1+)
H.264 (video) Chrome (52+), Edge, Firefox, Safari
VP9 (video) Chrome (48+), Firefox

Frequently Asked Questions

How does it work?

Comstice Webphone gadget registers to Comstice WebRTC Server as a WebRTC phone. Comstice WebRTC Gateway registers each session as a SIP Phone to Comstice SIP Proxy. Comstice SIP Proxy connects to Cisco CUCM via a SIP trunk.

What versions of Cisco Finesse are supported?

Any Cisco Finesse version can work with Comstice Webphone. There is no Cisco Finesse or Cisco CUCM version dependency.

How does the rollout work?

Comstice WebRTC Server is provided as virtual server and hosted close to Cisco UCCX or UCCE Finesse servers. Cisco CUCM and Comstice SIP Proxy will have a SIP Trunk connection. Cisco Finesse WebRTC Gadget by Comstice will be added into Finesse Desktop Layout.

What are the supported browsers?

Comstice Webphone uses WebRTC technology which is supported by Firefox, Chrome and recent Microsoft Edge browsers.Any modern browser supports WebRTC standard.

Do we need Cisco Jabber or Cisco ExpressWay?

No. There is no dependency for Cisco Jabber or Expressway.

How is Cisco Finesse Webphone gadget licensed?

It is licensed per named agent. Same license can be used for the agents and the supervisors.

Which CODECs will be used?

CODEC will be negotiated during call establishment and depending on the Cisco CUCM configuration, OPUS, G711 or G722 can be used. Web browsers support a wide range of CODECs.

Does the solution support High Availability?

Comstice Webphone supports high availability. Multiple servers can be deployed and work as active/active in 1:1 redundancy.

Can Webphone register to Cisco CUCM?

Technically it can and Cisco CUCM is used for enterprise users. However, Cisco UCCE and UCCX requires a third-party phone outside CUCM as the remote device.

How does audio recording work?

Audio recording will be different; Since there is no Cisco phone, there is no built-in bridge recording. You can use Cisco CUCM Network-Based Recording. Comstice WebRTC Gateway can record audio and video.

Join our newsletter for all the news and ideas we are working on