Comstice Wallboard empowers business stakeholders so that they can create, share and update Cisco UCCX dashboards without any help from IT.
They can create their own dashboards using the built-in performance indicators specifically designed for Cisco UCCX, filter based on the agents, CSQs and the skills. They can also lock the settings and share the dashboards with the team members and executives.
Comstice Wallboard has visual, audio, SMS and mobile notification type of alerts when certain thresholds are reached.You can select the CSQs, set the threshold conditions for the real-time data such as queue data or agent data then get notified via SMS/Email when these levels are reached.
Team leaders can also create team messages to broadcast some notifications in the wallboard for different audience.
Team leaders can upload the call volume and average handle time forecasts for the CSQs, so they can monitor real-time adherence in the wallboard.
This helps team leaders to monitor the agent supply vs the customer service demand and take necessary actions during the day.
Comstice Wallboard integrates with Cisco UCCX IVR and monitors individual calls in the queue with caller ID, called number, queue name and flags. This feature is available in Comstice Wallboard as well as Comstice Desktop Agent for Cisco Finesse.
Supervisors can route a particular call to an agent or to another destination. Agents can monitor and route the calls to themselves.
Comstice Wallboard Ticker app is a click an run application that shows selected performance indicators. You can filter calltypes or precision queues and monitor the selected parameters. It doesn't require any installation.
Once launched, it stays on top of any active window on your PC, therefore helps agents to monitor the queue even though when they are working remotely. You can download the Wallboard Ticker from below;
Wallboard mobile app can be used from agents to executives. It helps to monitor call volumes, real-time queue information and agent states. It only updates the data when it is active on phone screen.
Each user is associated with a security profile so that they can only see the information about the agents and the queues they are permitted.