Learn more about Cisco UCCX Reporting and Analytics with Comstice Quartz to see how we help Cisco UCCX contact centers for better contact center reporting and analytics.
Comstice Wallboard empowers business stakeholders so that they can create, share and update Cisco UCCX dashboards without any help from IT.
They can create their own dashboards using the built-in performance indicators specifically designed for Cisco UCCX, filter based on the agents, CSQs and the skills. They can also lock the settings and share the dashboards with the team members and executives.
Check out Comstice key performance indicators for Cisco UCCE available out of the box and example dashboard designs you can create.
Comstice Wallboard can visualise every active inbound and outbound call in the call center.
By monitoring real-time call and agent events, it can show the phone number of the other party, call variable values, caller's name and other details.
Comstice Wallboard offers data protection inside the call center. You can set which agent and the queue information each wallboard user is permitted to access.
This helps to protect the data of each team from other stakeholders.
Comstice Wallboard integrates with Cisco UCCX IVR and monitors individual calls in the queue with caller ID, called number, queue name and flags. This feature is available in Comstice Wallboard as well as Comstice Desktop Agent for Cisco Finesse.
Supervisors can route a particular call to an agent or to another destination. Agents can monitor and route the calls to themselves.
Comstice Wallboard Ticker app is a click an run application that shows selected performance indicators. You can filter calltypes or precision queues and monitor the selected parameters. It doesn't require any installation.
Once launched, it stays on top of any active window on your PC, therefore helps agents to monitor the queue even though when they are working remotely. You can download the Wallboard Ticker from below;
Wallboard mobile app can be used from agents to executives. It helps to monitor call volumes, real-time queue information and agent states. It only updates the data when it is active on phone screen.
Each user is associated with a security profile so that they can only see the information about the agents and the queues they are permitted.
Learn more about Comstice Wallboard platform features and functionality
Cisco UCCX Wallboard by Comstice is licensed based on the number of reported (named) agents. There is no limit on number of concurrent users accessing the data.
No additional licenses needed.
Yes. You can do that in the premium version by using RESTFul APIs from third party applications.
Ability to add third party widgets, wallboard ticker, wallboard mobile app, cherry-picking the calls from the queue, configuration provisioning and reskilling, historical dashboards are part of the premium version.
Comstice Wallboard is specifically designed for managing and visualising customer experience. It has built-in key performance indicators as widgets, as well as other contact center features out of the box.
Comstice Wallboard only stores data in the premium version for the historical dashboards. We store and present the data from Wallboard's local database for faster execution.
Yes, you can. It is possible to create profiles to access agent-specific and call volume information.
Yes, you can in the premium version.
Typically we run one hour-long train-the-trainer session for supervisors, and also provide video and pdf content.
Any active directory user can login to Comstice Wallboard and create dashboard based on their permissions. You can create a dashboard and share the permanent link. You can lock the filters so the recipients can only see the data with your filters.