Quartz Contact Center Reporting and Analytics
Enhanced Reporting and Analytics for Amazon Connect, Cisco, Avaya and Genesys Contact Centers
Contact Center Reporting
A One-Stop Shop for All Your Contact Center Needs
A single web interface for contact centers, providing reporting, analytics, forecasting, resource management and customer journey maps.
Quartz simplifies life for your key stakeholders (agents, team leaders, BI teams, QA experts and executives), integrating seamlessly with your contact center platform and third party applications.
Why Comstice Quartz?
Uniquely designed contact center solution. Built on industry best practice, integrates seamlessly with your contact center technology
Fast go-live with our out-of-the-box feature set. No additional hardware required. Ability to run in the cloud or on-premise.
Maximizes the power of your data. Puts your data in your hands, quickly and accurately, with no need for offline data manipulation.
Historical Dashboards
See the Bigger Picture
Comstice Quartz offers Heatmaps, Drilldowns (monthly / weekly / daily / hourly) and Year-On-Year data with the rate of change visualised.
Comstice Quartz ensures that these long-term charts generate quickly; visual reports can be built and shared easily with our report designer feature.
Business Impact
Agent
I have access to my own reports and can track my performance easily. I can also see my schedule and manage my unplanned absence and my time-off requests and schedule using the Quartz mobile app, helping me in my busy life.
Team Leader
I have more visual tools that I can use to talk to my team, peers and management about performance. I can spend my time on coaching my team and reviewing performance data, rather than trying to build reports and weekly schedules.
Contact Center Operations
My BI team doesn't have to do a lot of work in Excel or generic BI tools; they can spend the time analyzing customer journey maps and managing touchpoints. My reporting is scheduled and consolidates all key data into single, visual document.
Executive
I get regular reports that are easy to consume and high impact. I can make the most of time-saving efficiencies across my BI and supervisor base to invest back into better AX and CX across ny contact center.
IT Department
Contact Center staff can access key contact center features and data using Comstice Quartz - no need for a ticket to IT to get a new report. Also Comstice Quartz can provide all the agent and telephony functionality, eliminating any installations.
End Customer
I get a better customer experience because the agent I talk to knows what I've already tried to do, so I don't repeat myself. My journeys are monitored and analyzed to spot and resolve stressful areas.
