Avaya CMS Call Reporting

On-Premises or Comstice-Hosted
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Web-based Avaya reporting for contact center with unlimited concurrent users, agent and team scorecards by email, setting goals, thresholds, visual cradle to grave reports using Avaya ECH data, call tracker, heatmaps and Avaya contact center repetitive call analysis for better customer experience

Avaya Call Reporting Software

Set Measurable Business Goals and Automate the Reports by Email

Integrate 3rd-Party Data and Create Universal Reports

Reduce Repetitive Calls and Measure Customer Patience for Queues

Click here for Avaya Contact Center Select and IP Office Reporting and Analytics.

Avaya Call Reporting Features

Automate and visualise the reports, access over one hundred Comstice and Avaya stock reports created using contact center best practices.

Avaya Aura Agent Portal

Avaya and Comstice Stock Reports

Reports and charts built using contact center best practices.

Avaya AES Agent Web Portal

Set Goals and Thresholds

Set daily goals and thresholds for agents and the queues. Learn more

Avaya Aura Agent Web Portal

Agent Scorecards

Daily, weekly and monthly scorecards to each agent by email with targets vs actual data. Learn more

Avaya Aura Agent Web Portal

Minimum Avaya licenses

Only Avaya CMS ODBC license required. No AES Server TSAPI or other licenses needed.

Avaya Aura Agent Web Portal

Custom Reports

Reports created for your specific business needs that you can run, schedule and share.

Avaya Aura Agent Web Portal

Daily Performance By Email

Set limits to agents and queues and receive daily results by email. Learn more

Avaya Team Calendar

Cradle to Grave

Access to cuztomer journey for each call using Cradle to Grave Reports created with Avaya Extended Call History data.

Avaya Aura Agent Web Portal

Scheduled Reports By Email

Schedule reports to be run daily ot longer and to be sent to the agents, team leaders and executives as an email weblink.


Built Based on User Feedback

Comstice Avaya Call Reporting solution features are created based on the user feedback. We created a universal reporting tool for customer experience that displays Avaya and third-party data

  • Call Tracker and Cradle to Grave Reports
  • Retain Detailed Call Center Data Longer
  • Integrate Third-Party Data for Universal Reports
  • Per-User Reporting Permissions
  • Drilldowns from Reports and Charts

Bundle with Comstice Wallboard

Comstice Wallboard provides real-time dashboards, notifications, configurable layouts and agent real-time portal to every logged-in agent.

Comstice Wallboard Mobile App in Apple AppStore and Google Play Store.

Avaya CMS-Based real-time data. No Avaya AES license required. Learn more.

Unlimited Concurrent Users

Unlike generic reporting tools such as PowerBI, Tableau, Comstice Quartz Reporting solution has no license limit on concurrent usage. It is licensed based on the number of agents to be reported. Therefore, it can be used as a reporting portal and can be accessed by the agents as well as the executive team, supervisors, team leaders and data analysts.

Features Generic Reporting Tools Comstice Quartz Reporting and Analytics
Out of the Box 30+ Stock Reports No Yes
Daily Actionable Insights No Yes Learn more
Unlimited Concurrent Sessions No Yes
Shift Scheduler No Yes Learn more
Team Calendar No Yes Learn more
Agent Reporting and WFM Mobile App No Yes Learn more
24-Hr Deployment and Go-Live No Yes Request On-Site Trial

Repeat Call Analysis, Customer Patience Index

Analytics features to increase First Contact Resolution

Repetitive Call Analysis helps team leaders to monitor the number of repeat callers and analyze their call reasons and the results. Comstice Quartz helps to report and reduce the repeat calls and imcrease the first call resolution at your Avaya contact centers. You can also report and improve customer satisfaction using Customer Patience Index analysis.

Better reporting in the contact center helps to increase the performance and customer conversion rate for your company. A specialist call center reporting tool such as Comstice Quartz offers many best practice reporting features out of the box.


Avaya CMS Reports

Avaya and Comstice Stock Reports

Comstice Quartz provides real-time and historical reports with easy customisation features for Avaya contact centers. It also allows multiple reports to be merged, adding third-party data, creating charts from the table-based reports, scheduling the reports and delivering the scheduled reports via email to the recipients.


Cisco UCCE CUIC Sample Report
  • What is the license model for Comstice Quartz?

    Quartz is built on a reported (named) agents license model. There is no restriction on number of concurrent users accessing the data.

  • Do I need additional licenses on Avaya to use Comstice Quartz?

    You will need RT Socket and RTA licenses for the real-time data. There is no license needed for accessing Avaya CMS database.

  • Can we create our own Avaya reports?

    You can merge multiple tables, refine an existing report and save it as a separate report also add third party data as a new column on a report.

    It is important to note that Comstice Quartz is designed for contact center data. However you can still create reports using third party data, particularly omnichannel data.

  • How can I migrate my existing reports from another vendor?

    Comstice Professional Services can help to migrate your existing data from the previous vendor so that you can retain your data set over the years.

  • Why should I use Quartz instead of Tableau?

    Quartz is specifically designed for managing and visualising customer experience. It has built-in reports, charts and dashboards as well as other contact center features out of the box.

    It also offers unlimited concurrent user access. There is no license limit on the concurrent users. Finally it offers Quartz Mobile app for the agents.

  • Does Comstice Quartz offer a data warehousing feature?

    Quartz can offer data warehousing, so that your historical data is archived, even when your call center database is purged.

  • Can I control the level of access that my team members and supervisors have?

    Yes, you can. It is possible to create profiles to access agent-specific and call volume information.

  • Can I plan, allocate and monitor backoffice tasks using this system?

    Yes, you can, via our Task Manager capability. It is quite comprehensive and lets you to document,report and forecast backoffice tasks as well.

  • How long does it take to train an agent or supervisor on Quartz?

    Typically we run one hour-long train-the-trainer session for supervisors, and also provide video and pdf content.

  • How easy is it to send a report to a stakeholder who is not set up as an agent?

    You can create a report and share the permanent link, or schedule the report and they will receive it as a weblink via email once the report is generated. Past reports can be accessed from their Quartz accounts.