Comstice CUCM Webphone and Comstice Finesse Webphone Gadget help Cisco telephony users to make and receive calls using web browsers. The goal is to eliminate installed applications such as Cisco Jabber and handle all call audio and video via web browsers with no VPN required on enterprise user's and call center agent's PCs.
2026 Update: Comstice Webphone Supports Built-In Bridge
Comstice Webphone now registers as a Cisco CSF Phone; similar to Cisco Jabber and Cisco Webex Softphones. It now supports built-in bridge and can be used without any additional configuration required on the Cisco Callmanager and Cisco UCCX/UCCE side.
Comstice Webphone Topology
For this solution, Comstice will provide a WebRTC Gateway and the Reverse Proxy for a secure access from public internet. Webphone application will run on Comstice WebRTC Gateway even when it is launched inside CRM pages.
Login Authentication
By default, the users are authenticated through Cisco CUCM End User accounts. If the CUCM is integrated with your Active Directory, then domain accounts can be used as well.
Comstice Webphone can also authenticate through Single Sign-On such as Microsoft, Okta and Google.
Cisco Finesse Webphone Gadgets do not require additional authentication step and utilise the logged-in user's CUCM End User account to authenticate.
Call Recording
Call recording will be exactly the same as the other Cisco devices. Built-In bridge will send a copy of the audio stream into your existing recording server.
Conclusion
Comstice CUCM Webphone and Comstice Finesse Webphone Gadget both offer all the features needed for secure remote working scenarios, including audio recording support using built-in bridge for incoming and outgoing calls with external as well as internal phones. Click here to learn more about Comstice Finesse Webphone Gadget and also request a demo for more details.