Our team migrated the a hardware-intelligent legacy call center into software-based IP Contatc Center
Our team handled the technical design and rollout of the IP Tepehony migration of the largest aircraft manufacturer based in Europe.
We helped many organizaions in the US and the UK to migrate their contact center services to overseas locations and regularly auditing their infrastructure.
Comstice UK Limited is founded to create products requested by many organizations to better handle customer experience.
We had to do things differently; more user-friendly software interfaces, more mobile presence of the features. Monitoring real-time performance using a mobile app helped many contatc centers to perform better.
Businesses needed to expand customer service beyond call center floors. Comstice Mobile Agent app helped specialists to become a part of the customer journey. It also helped out of hours coverage and weekend availability as well.
Majority of the Comstice business was coming from the US. We founded Comstice Inc. to handle North America market locally.
Many of our customers were using Cisco contact centers. But there was a great demand for Comstice to support Avaya contact centers as well. In 2017, we started support Avaya CMS on our Wallboard product.
Contact center Reporting and Analytics is a big task and a huge pain point. We decided to address this with Comstice Quartz Reporting and Analytics solution. It helps to minimise the time spent to create and monitor the contact center activity, highlight the peaks and the issues and make recommendations to take actions.
One of the biggest pain points for the businesses was managing the IT needs of the call center agent PCs. We planned a zero installation call center agent PC by making all the key features such as phone and screen recording browser-based solutions. Comstice Webphone Gadget for Cisco Finesse was launched.
Amazon Web Services launched a telephony service called Amazon Connect. This is a great infrastructure for us to build our services. Many exciting services we planned will be based on this infrstructure.
As the Unified Communications market disappears, internal users move to Microsoft Teams and customer-facing employees, partners and resellers are looking for a zero-trust mobile business phone line. Comstice Mobile Connect app addresses this market and soon will offer its separate service under a new brand.
At Comstice, we constantly work on new ideas about optimizing customer communications. Here are the new ideas we have been working on for the customer experience management market.
Comstice will offer mobile-first Workforce Management for contact centers to help businesses better manage their resources and quickly adapt to the changes in the customer behaviour.
Avaya is still leading the global contact center market. By offering webphone for Avaya call center agents, we will address the biggest demand of the Avaya User Base.
Businesses can hire customer service talent based on their past experience, skills and customer ratings. Service also includes the whole cloud-based contact center infrastructure.
This is better than a business mobile phone; more secure, better conversation management and quick rollout. Specifically designed for the customer-facing employees, partners and resellers.