Cisco Finesse Webphone GadgetComstice Webphone can be implemented as a browser-based phone inside Cisco Finesse Agent page for remote agents to
and and receive calls from any supported browser without installing any plugins.
Wallboard
Avaya Wallboard Desktop Ticker for Avaya AESComstice Wallboard Ticker is a click and run desktop app which helps wallboard users to monitor the most critical real-time information in their
Avaya Contact Center environments.
Mobile Agent
Remote call center agent with $49 Tablet for Cisco UCCE, UCCXComstice Mobile Agent solution helps agents to login login as a Cisco contact center agent using $49 tablet
without any
VPN, handle customer calls, update CRM, transfer and conference calls anywhere with basic Internet.
Mobile Agent
Cisco Mobile Agent in Android Smartphone, UCCE, UCCXCisco Finesse Mobile Agent app by Comstice for logging in as a Cisco contact center agent without any VPN or PC
required. Built-in browser does a CRM screen-pop for the incoming caller.
Mobile Agent
Cisco UCCE, PCCE Salesforce Mobile ConnectorMake mobile calls from Salesforce Mobile contacts, hide customer and employee phone numbers, record mobile calls for Cisco UCCE and PCCE
Wallboard
Comstice Wallboard CTI for Cisco UCCE, PCCE and UCCXWallboard can display the individual calls waiting in the queue, agents on the phone and calls in IVR for Cisco UCCE,
PCCE and UCCX.
Mobile Agent
Comstice Mobile EnterpriseRecord mobile calls, protect customer and employee phone numbers, call customers from mobile with the name only
Wallboard
Comstice Wallboard Ticker for Cisco UCCE and UCCXWallboard Ticker is a simple app which helps wallboard users to monitor the most critical real-time information in their Cisco UCCE and UCCX environments.
Support
Cisco Finesse Mobile Agent UCCX 1 - ConfigurationThis video explains the steps to configure Cisco Finesse UCCX for mobile agents and the supervisors.
Support
Cisco Finesse Mobile Agent UCCX 2 - TestingThis video shows the testing steps of Cisco Finesse UCCX mobile agent. Please make sure to complete these tests successfully before trying to login using Comstice Mobile Agent app.
Support
Cisco Finesse Mobile Agent UCCX 3 - Switching between Desktop and MobileCisco UCCX Finesse agents and supervisors can easily switch between mobile and the desktop. In order to do that there is an IP Phone Service to be created on Cisco CUCM. This helps to change the IPCC extension of the agent without going to the admin level.
Support
Cisco Finesse Mobile Agent UCCE Configuration for Comstice
MobilityThis video explains the steps to configure Cisco Finesse UCCE for mobile agents and the
supervisors.
Reporting
Comstice Quartz Contact Center Reporting and AnalyticsComstice Quartz is a multi-vendor contact center reporting and analytics platform runs
on-premise and in the cloud.
Wallboard
Comstice Board for Cisco Contact CentersComstice Board lets users to create, access and share meaningful data easily and
quickly.
Wallboard
Comstice Board for Avaya Contact CentersComstice Board lets users to create, access and share meaningful data easily and
quickly.
Wallboard
Comstice Board for Amazon Connect Contact Centers
Comstice Board lets users to create, access and share meaningful data easily and
quickly.
Wallboard
Comstice Board for Genesys PureEngage and PureConnect Contact
CentersComstice Board lets users to create, access and share meaningful data easily and
quickly.
Reporting
Comstice Quartz Mobile App Contact Center Reporting, Analytics,
Workforce Management Comstice Quartz mobile app helps customer service team leaders and agents to access their
reports, manage their time-off and shift schedules.
Reporting
Comstice Quartz Contact Center Reporting, Analytics and Workforce
Management platformDemo introducing Comstice Quartz Contact Center Reporting, Analytics and Workforce Management
platform.
Desktop Agent
Comstice Desktop Agent for Cisco Finesse in UCCE and UCCXComstice Desktop Agent is a native client for Cisco Finesse in UCCE and UCCX. It helps agents
to get notified easily and handle the call quicker.
Mobile Customer Engagement
Mobile Video for Customer Service in NoTimeBetter engage with the customers in video with NoTime app. Customers can start a video call to
anybody in your organization via NoTime app.
Mobile Agent
Comstice Mobility Solution for Contact CentersComstice Mobility for Cisco UCCE and UCCX, Genesys PureEngage and PureCloud
Mobile Customer Engagement
NoTime Mobile-First Customer Experience Management PlatformNoTime is a Mobile-First Customer Experience Management Platform for businesses of any size.
It can help customers to communicate with many businesses using a single mobile app.
Mobile Customer Engagement
What is NoTime?A short video about NoTime mobile app, how it helps consumers to communicate with the
organizations better to achieve the best customer experience.
Wallboard
Monitoring and Routing Individual Calls in QueueHow to monitor individual calls in queue and route them manually
Wallboard
Comstice Wallboard for Cisco UCCE and UCCXQuick Introduction to Comstice Wallboard
Desktop Agent
Comstice Desktop Agent CRM IntegrationEasy CRM integration with Comstice Desktop Agent with no development required
Desktop Agent
Comstice Desktop Agent Supervisor FeaturesComstice Desktop Agent Supervisor console, supervisor features and reskilling
Mobile Agent
Comstice Mobile Agent App for Cisco FinesseLogin from mobile app and receive customer calls through mobile number
Desktop Agent
Comstice Desktop Agent For Cisco FinesseQuick demo for Comstice Desktop Agent features
Mobile Agent
Comstice Mobile Agent Location MonitoringLocation-based Agent Assignment for Cisco UCCE and UCCX
Mobile Agent
Comstice Mobile Agent AppSupervisor monitoring and management of Mobile Agents
Wallboard
Comstice Wallboard IPhone AppWallboard Mobile App for Cisco UCCE and UCCX
Wallboard
Comstice Wallboard Android AppWallboard Mobile App for Cisco UCCE and UCCX