Comstice Solution Videos

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Webphone
Cisco Finesse Webphone Gadget Comstice Webphone can be implemented as a browser-based phone inside Cisco Finesse Agent page for remote agents to and and receive calls from any supported browser without installing any plugins.
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Wallboard
Avaya Wallboard Desktop Ticker for Avaya AES Comstice Wallboard Ticker is a click and run desktop app which helps wallboard users to monitor the most critical real-time information in their Avaya Contact Center environments.
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Mobile Agent
Remote call center agent with $49 Tablet for Cisco UCCE, UCCX Comstice Mobile Agent solution helps agents to login login as a Cisco contact center agent using $49 tablet without any VPN, handle customer calls, update CRM, transfer and conference calls anywhere with basic Internet.
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Mobile Agent
Cisco Mobile Agent in Android Smartphone, UCCE, UCCX Cisco Finesse Mobile Agent app by Comstice for logging in as a Cisco contact center agent without any VPN or PC required. Built-in browser does a CRM screen-pop for the incoming caller.
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Mobile Agent
Cisco UCCE, PCCE Salesforce Mobile Connector Make mobile calls from Salesforce Mobile contacts, hide customer and employee phone numbers, record mobile calls for Cisco UCCE and PCCE
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Wallboard
Comstice Wallboard CTI for Cisco UCCE, PCCE and UCCX Wallboard can display the individual calls waiting in the queue, agents on the phone and calls in IVR for Cisco UCCE, PCCE and UCCX.
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Mobile Agent
Comstice Mobile Enterprise Record mobile calls, protect customer and employee phone numbers, call customers from mobile with the name only
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Wallboard
Comstice Wallboard Ticker for Cisco UCCE and UCCX Wallboard Ticker is a simple app which helps wallboard users to monitor the most critical real-time information in their Cisco UCCE and UCCX environments.
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Support
Cisco Finesse Mobile Agent UCCX 1 - Configuration This video explains the steps to configure Cisco Finesse UCCX for mobile agents and the supervisors.
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Support
Cisco Finesse Mobile Agent UCCX 2 - Testing This video shows the testing steps of Cisco Finesse UCCX mobile agent. Please make sure to complete these tests successfully before trying to login using Comstice Mobile Agent app.
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Support
Cisco Finesse Mobile Agent UCCX 3 - Switching between Desktop and Mobile Cisco UCCX Finesse agents and supervisors can easily switch between mobile and the desktop. In order to do that there is an IP Phone Service to be created on Cisco CUCM. This helps to change the IPCC extension of the agent without going to the admin level.
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Support
Cisco Finesse Mobile Agent UCCE Configuration for Comstice Mobility This video explains the steps to configure Cisco Finesse UCCE for mobile agents and the supervisors.
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Reporting
Comstice Quartz Contact Center Reporting and Analytics Comstice Quartz is a multi-vendor contact center reporting and analytics platform runs on-premise and in the cloud.
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Wallboard
Comstice Board for Cisco Contact Centers Comstice Board lets users to create, access and share meaningful data easily and quickly.
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Wallboard
Comstice Board for Avaya Contact Centers Comstice Board lets users to create, access and share meaningful data easily and quickly.
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Wallboard
Comstice Board for Amazon Connect Contact Centers

Comstice Board lets users to create, access and share meaningful data easily and quickly.
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Wallboard
Comstice Board for Genesys PureEngage and PureConnect Contact Centers Comstice Board lets users to create, access and share meaningful data easily and quickly.
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Reporting
Comstice Quartz Mobile App Contact Center Reporting, Analytics, Workforce Management Comstice Quartz mobile app helps customer service team leaders and agents to access their reports, manage their time-off and shift schedules.
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Reporting
Comstice Quartz Contact Center Reporting, Analytics and Workforce Management platform Demo introducing Comstice Quartz Contact Center Reporting, Analytics and Workforce Management platform.
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Desktop Agent
Comstice Desktop Agent for Cisco Finesse in UCCE and UCCX Comstice Desktop Agent is a native client for Cisco Finesse in UCCE and UCCX. It helps agents to get notified easily and handle the call quicker.
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Mobile Customer Engagement
Mobile Video for Customer Service in NoTime Better engage with the customers in video with NoTime app. Customers can start a video call to anybody in your organization via NoTime app.
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Mobile Agent
Comstice Mobility Solution for Contact Centers Comstice Mobility for Cisco UCCE and UCCX, Genesys PureEngage and PureCloud
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Mobile Customer Engagement
NoTime Mobile-First Customer Experience Management Platform NoTime is a Mobile-First Customer Experience Management Platform for businesses of any size. It can help customers to communicate with many businesses using a single mobile app.
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Mobile Customer Engagement
What is NoTime? A short video about NoTime mobile app, how it helps consumers to communicate with the organizations better to achieve the best customer experience.
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Wallboard
Monitoring and Routing Individual Calls in Queue How to monitor individual calls in queue and route them manually
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Wallboard
Comstice Wallboard for Cisco UCCE and UCCX Quick Introduction to Comstice Wallboard
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Desktop Agent
Comstice Desktop Agent CRM Integration Easy CRM integration with Comstice Desktop Agent with no development required
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Desktop Agent
Comstice Desktop Agent Supervisor Features Comstice Desktop Agent Supervisor console, supervisor features and reskilling
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Mobile Agent
Comstice Mobile Agent App for Cisco Finesse Login from mobile app and receive customer calls through mobile number
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Desktop Agent
Comstice Desktop Agent For Cisco Finesse Quick demo for Comstice Desktop Agent features
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Mobile Agent
Comstice Mobile Agent Location Monitoring Location-based Agent Assignment for Cisco UCCE and UCCX
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Mobile Agent
Comstice Mobile Agent App Supervisor monitoring and management of Mobile Agents
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Wallboard
Comstice Wallboard IPhone App Wallboard Mobile App for Cisco UCCE and UCCX
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Wallboard
Comstice Wallboard Android App Wallboard Mobile App for Cisco UCCE and UCCX
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