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  • Comstice Wallboard

    June 21, 2021

    Amazon Connect Kinesis Integration

    August 26, 2019

    Redhat HTTPS config on Comstice Wallboard

    February 07, 2019

    Getting Mongodb and MYSQL Backups

    September 11, 2018

    Wallboard Troubleshooting Guide

    September 03, 2018

    Enabling HTTPS in Comstice Wallboard

  • Desktop Agent

    July 11, 2024

    Cisco Finesse VPN Less with Built-In Softphone

    October 28, 2023

    Cisco Finesse Webphone Gadget Audio Recording

  • Mobile Agent App

    July 24, 2023

    Amazon Connect Mobile Softphone Troubleshooting Guide

    April 15, 2023

    Amazon Connect Mobile Softphone Integration

    October 23, 2021

    Plantronics and Jabra Headsets with Amazon Connect

    June 24, 2020

    Configure Cisco Extend and Connect for WebRTC and Mobile

    March 16, 2020

    Cisco Finesse Mobile Agent App Rollout UCCE UCCX

    September 20, 2018

    Cisco UCCX Finesse Mobile Agent Configuration Guide




    Mobile Agent Configuration Videos
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    Cisco Finesse Mobile Agent UCCX 1 - ConfigurationThis video explains the steps to configure Cisco Finesse UCCX for mobile agents and the supervisors.
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    Cisco Finesse Mobile Agent UCCX 2 - TestingThis video shows the testing steps of Cisco Finesse UCCX mobile agent. Please make sure to complete these tests successfully before trying to login using Comstice Mobile Agent app.
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    Cisco Finesse Mobile Agent UCCX 3 - Switching between Desktop and MobileCisco UCCX Finesse agents and supervisors can easily switch between mobile and the desktop. In order to do that there is an IP Phone Service to be created on Cisco CUCM. This helps to change the IPCC extension of the agent without going to the admin level.
  • Quartz Reporting

    August 31, 2023

    Avaya External Call History (ECH) Configuration

    March 17, 2022

    Cisco UCCE MS SQL User Configuration

    January 2, 2022

    Avaya CMS Data Dictionary 1

    January 2, 2022

    Avaya CMS Data Dictionary 2

    August 11, 2021

    Avaya CMS Database Schema Guide

    February 18, 2021

    Cisco UCCE Cradle to Grave Reporting

    September 14, 2020

    Cisco UCCE PCCE Call Disposition Codes

    September 14, 2020

    Cisco UCCE PCCE Reason Codes

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