Amazon Connect Wallboard

Real-time and Historical Data Visualisation for Amazon Connect
Contact Centers

Amazon Connect Wallboard
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Easy to Create Boards

Create Your Own Dashboards using 50+ indicators

Comstice Wallboard empowers business stakeholders so that they can create, share and update dashboards and easily share with their team members.

Users can create their own dashboards using the built-in performance indicators, filter based on the agents, queues and the skills preferences. Third-Party ticketing data, sales data and other information can also be monitored using Comstice Wallboards.

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Real-Time Alerts based on Thresholds

Set Your Thresholds and Receive Real-Time Email and SMS Alerts

Comstice Wallboard has visual, audio, SMS and mobile notification type of alerts when certain thresholds are reached.

Team leaders can also create team messages to broadcast some notifications in the wallboard for different audience.

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Real-Time Adherence

Forecast vs Real-Time Traffic

Team leaders can upload the call volume and average handle time forecasts so we can show the adherence in the wallboard.

This helps team leaders to monitor the agent supply vs the customer service demand and take necessary actions during the day.

Contact Center Forecasts

Cherry-Pick Calls From Q

Monitor and manually route individual calls in Queue

Comstice Wallboard monitor individual calls in the queue with caller ID, called number and flags.

Supervisors can route a particular call to an agent or to another destination. Agents can monitor and route the calls to themselves.

Click here to find out more about our Comstice Wallboard multi-vendor contact center solution.

Contact Center Forecasts

Desktop ticker App

Click and Run Desktop App

Comstice Wallboard Ticker app is a click an run applications that shows selected performance indicators. It doesn't require any installation.

Once launched, it stays on top of any active window on your PC, therefore helps agents to monitor the queue even though when they are working remotely. You can download the Wallboard Ticker from below;

Contact Center Forecasts
Download From AppStore
Download From Google Play

Wallboard Mobile App

Monitor Contact Center Anywhere, Anytime

Wallboard mobile app can be used from agents to executives. It helps to monitor call volumes, real-time queue information and agent states. It only updates the data when it is active on phone screen.

Each user is associated with a security profile so that they can only see the information about the agents and the queues they are permitted.

FAQ

Amazon Connect Sample Report
  • What is the license model for Comstice Wallboard?

    Comstice Wallboard is licensed based on the number of reported (named) agents. There is no limit on number of concurrent users accessing the data.

  • Do I need additional licenses or AWS services to use Comstice Quartz?

    No additional licenses needed. All the services will be provided as part of the solution.

  • Can we create our own widgets?

    You can do that in the premium version by using RESTFul APIs from third party applications.

  • Which features are part of the premium version?

    Ability to add third party widgets, wallboard ticker, wallboard mobile app, cherry-picking the calls from the queue, configuration provisioning and reskilling, historical dashboards are part of the premium version.

  • Why should I use Quartz instead of Tableau or similar tools?

    Comstice Wallboard is specifically designed for managing and visualising customer experience. It has built-in key performance indicators as widgets, as well as other contact center features out of the box.

  • Does Comstice Wallboard store any data?

    Comstice Wallboard only stores data in the premium version for the historical dashboards. We store and present the data from Wallboard's local database for faster execution.

  • Can we control the level of access that my team members and supervisors have?

    Yes, you can. It is possible to create profiles to access agent-specific and call volume information.

  • Can I change agent skills / settings?

    Yes, you can in the premium version.

  • How long does it take to train an agent or supervisor on Quartz?

    Typically we run one hour-long train-the-trainer session for supervisors, and also provide video and pdf content.

  • How easy is it to send a report to a stakeholder who is not set up as an agent?

    You can create a dashboard and share the permanent link.

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