Modernize Cisco UCCE and PCCE
with AI and Remote Working
On-premises solutions and use cases for Cisco UCCE and PCCE
Solutions for Cisco UCCE PCCE
Comstice Finesse Webphone, Comstice Finesse Mobile Softphone app and Cisco Finesse Real-Time Sentiment Analysis with On-Premises AI Agent Assist.
Finesse Webphone Gadget
Eliminate separate Cisco phones by handling calls with browser-based softphone. No installation on agent PCs. Everything is running on your network. No VPN required. Supports UCCX and UCCE/PCCE. Learn more.
Outbound Campaign Manager
Cisco Outbound Campaign Manager for UCCE and PCCE, integrates with Cisco Outbound Services or works as standalone. Learn more.
Call Recording with Real-Time Sentiment Analysis
Make any agent handle any skill using, real-time call transcripts and AI Agent Assist with knowledge base to eliminate agent trainings and the IVR menus. Learn more.
IVR with ASR and TTS
On-Premises IVR with offline ASR and TTS, Nuance replacement, MRCPv1 and MRCPv2 support. Learn more.
Finesse Mobile Softphone App
Cisco Finesse Mobile App for employees nd partners who are not full-time contact center agents but need to make and receive customer calls. Learn more.
Workforce Optimization with QA
Make any agent handle any skill using, real-time call transcripts and AI Agent Assist with knowledge base to eliminate agent trainings and the IVR menus. Learn more.
Case Studies for Cisco UCCE and PCCE
Remote Agents at Large US City
Major US city works with outsource agencies and agents to work with Finesse with Webphone Gadget, no software installation on the PCs. Learn more.
Cisco Finesse Mobile for Major US Airport
Using Comstice Mobile Softphone for Cisco Finesse, for distributing calls among operational personnel, partners and security teams. Learn More.
Cisco Finesse AI Agent Assist
Any agent can handle calls from any skill by using AI Agent Assist with real-time call transcripts, Comstice AI Engine and Comstice Knowledge Base running on your network. Learn More.
Cisco Finesse Screen Recording Gadget
Handle agent screen recording without installing any software on agent PCs. Learn More.
Cisco Jabber and MRA Replacement
Eliminate Cisco Mobile and Remote Access, avoid Cisco Jabber SIP Phones for more secure options with Comstice WebRTC Solutions on the desktop and the mobile. Learn More.
Out of Hours Coverage
Cisco Finesse Webphone Gadget and Mobile Softphone App for out of hours coverage; on-call personnel with Comstice Webphone on the desktop or Comstice Finesse Mobile Softphone app. Learn More.
Cisco UCCE PCCE Solutions FAQ
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What is the license model for Comstice solutions?
Usually, the license is for the concurrent agents / sessions or named agents.
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What platforms these solutions run on?
All the Comstice solutions run on LinuxVM either asa Docker container or as Kubernetes Pods.
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Do I need additional licenses in my contact center to use Comstice Solutions?
If you are using Cisco Outbound module, you need outbound agent licenses. For other solutions, you just need to have Cisco Finesse Agent licenses. For IVR with ASR and TTS, you should confirm whether your CVP contract requires any additional license for MRCP.
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Can I run the entire solution offline, on my network?
Yes. All the Comstice solutions are designed to run on-premises or on your private cloud. Comstice can host the solutions on its highly redundant cloud services.
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How long does it take to set up, test and go live?
Usually, it takes around 5-10 business days, depending on the size of your contact center. The rest depends on your internal processes for the validation, security audit and testing. Sample project plan is available on product data sheets.
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Does the mobile softphone include VoIP?
Yes. Comstice Mobile softphone app is a VoIP app which also includes Finesse login, state change and call control features. It supports both UCCX and UCCE.
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Does the solutions support encryption?
Yes. All the data in transit and data at rest can be encrypted.