Comstice Inc. SMS & WhatsApp Messaging Terms and Consent Policy

1. Purpose

These SMS & WhatsApp Messaging Terms and Consent ("Messaging Terms") explain how Comstice Inc. ("Comstice", "we", "our", or "us") communicates with customers, prospective customers, partners, and other business contacts through SMS and WhatsApp.

These terms apply to all messaging communications between you and Comstice.

2. Types of Messages

By providing your mobile telephone number or WhatsApp number, or by initiating communication with Comstice, you agree that we may send messages relating to:

Sales Communications

Product information
Sales inquiries
Product demonstrations
Pricing requests
Quotations
Licensing information
Procurement questions
Trial and evaluation assistance
Partner inquiries
Contract discussions

Customer Support

Technical support
Support ticket updates
Troubleshooting assistance
Case status updates
Escalation notifications
Engineer communications
Appointment scheduling
Remote support coordination

Account Management

Customer onboarding
Renewal reminders
Subscription information
License expiration notices
Account updates
Billing-related inquiries

Operational Notifications

Planned maintenance
Scheduled service interruptions
Emergency outages
Security advisories
Product updates affecting your services
Service restoration notifications

Promotional Communications

Where permitted by law and where you have provided any required consent, we may occasionally send information regarding:

New products
New software releases
Feature announcements
Events
Webinars
Industry updates
Promotional offers

You may opt out of promotional messages at any time.

3. How You May Provide Consent

You may provide consent to receive messages through one or more of the following methods:

Completing a contact form on our website
Using our support portal
Creating a support request
Sending us an SMS message
Sending us a WhatsApp message
Signing a customer agreement or service contract
Providing verbal consent during a telephone conversation
Selecting an opt-in checkbox on our website or other electronic forms
Providing consent to one of our sales representatives
Otherwise requesting that we contact you using SMS or WhatsApp

Where required by applicable law, we will obtain your consent before sending promotional or marketing messages.

4. Initiating Communications

If you initiate communication with Comstice via SMS or WhatsApp, you consent to receive replies and follow-up communications relating to your inquiry using that same communication channel unless you request otherwise.

5. Message Frequency

Message frequency varies depending on your relationship with Comstice.

Examples include;

Responses to sales inquiries
Active support conversations
Ongoing implementation projects
Service notifications
Renewal reminders

We do not send recurring marketing campaigns on a fixed schedule. Promotional communications are sent only occasionally and only where permitted.

6. Message Charges

Standard message and data rates may apply depending on your mobile carrier and service plan.

Comstice does not charge additional fees for SMS or WhatsApp communications.

7. Opting Out

You may stop receiving SMS messages at any time by replying with one of the following keywords:

STOP
STOPALL
CANCEL
END
QUIT
UNSUBSCRIBE

After opting out, you will no longer receive SMS communications except where required to process your opt-out request or where otherwise permitted by law.

For WhatsApp communications, you may:

Reply "STOP"
Request that we discontinue messaging
Contact us using the details provided below

Please note that opting out of promotional messages does not prevent us from sending essential service-related communications where necessary to fulfill our contractual obligations or respond to your requests.

8. Help

If you require assistance regarding our messaging services, reply HELP (where supported) or contact:

Email: [email protected]

Website: https://comstice.com

9. Privacy

Your personal information is processed in accordance with our Privacy Policy and Messaging Communications Privacy Policy.

We do not sell your personal information.

Information shared through SMS and WhatsApp is used solely for providing customer service, sales assistance, account management, and other legitimate business purposes.

10. Third-Party Messaging Platforms

Our messaging services are provided using trusted third-party providers, including:

Twilio (SMS)
WhatsApp Business Platform via Twilio

Messages transmitted through these services are also subject to the terms and privacy practices of the applicable platform providers.

11. Appropriate Use

When communicating with Comstice, you agree not to send:

Unlawful content
Malware or malicious software
Spam
Offensive or abusive content
Fraudulent information
Content that infringes the rights of others

Comstice reserves the right to discontinue messaging communications where misuse is identified.

12. Availability

SMS and WhatsApp messaging services may not be available in all countries or through all mobile carriers.

Delivery is not guaranteed and may be affected by carrier availability, internet connectivity, or third-party platform outages.

13. Changes

We may update these Messaging Terms from time to time.

The latest version will always be published on our website.

14. Contact

Comstice Inc.

Sales: [email protected]

Support: [email protected]

Privacy: [email protected]