Outbound Campaign Dialer
Create, Manage and Optimize Your Outbound Campaigns with Measurable Outcomes
Standalone Dialer, No Call Center Needed.
Built-In Agent Web Console, IVR with ASR and TTS and Call Recording with Real-Time Sentiment Analysis.
Why Comstice Outbound Campaign Dialer
No Call Center Needed
Run Comstice Dialer on-premises or in the Comstice Cloud with your own SIP trunk and DIDs.
Business Goals and Outcomes
Set business goals and outcomes and monitor the activity with real-time dashboards and historical reports.
Faster Campaign Setup and Results
Agent Webphone, built-in IVR with ASR and TTS for easy campaign setup.
Built-In IVR with ASR and TTS
Comstice Softphone Service offers the Amazon Connect Softphone features listed above. No audio routing through Comstice Softphone Service, only reporting data provided.
Outbound Campaign Dialer Features
Use Existing Phone Numbers
Integrate existing DID numbers and your SIP trunk with Comstice Dialer.Learn more
On-Premises
Host your Outbound Campaign Dialer locally for maximum data privacyLearn more
Agent Web Portal
Browser-based agent web interface that your agents can login and start handling campaign calls. Learn more
Historical Reporting
End of day and long-term historical reports for the campaign performance, agent and team scorecards.Learn more
Real-Time Dashboards
Comstice Wallboard integration for real-time configurable dashboards to monitor campaign performance. Learn more
Policy Manager
Built-in Policy Manager to set calling policies for various regulatory requirements for outbound campaigns.Learn more
Call Recording
Built-in Call Recording with real-time call transcripts and real-time sentiment analysis. Learn more
Answering Machine Detection
Detect answering machines and other prompts on the destination phone numbers. Learn more
Comstice Outbound Dialer Topology
Comstice Dialer can terminate your SIP Trunk or it can be integrated into your existing IP-PBX or Cloud Telephony service.
Frequently Asked Questions
How does this solution work without call center?
It includes IVR, queuing mechanism and agent webphone for running outbound campaigns. No need for a separate call center.
How does the licensing work?
It is licensed based on the number of named or concurrent agents.
Does it support high availability?
It does support high availability; you can have 1:1 redundancy with a secondary server which can work as active:active.
How many concurrent sessions does it support?
There is no limit. Each server can handle 500 sessions and you can run multiple servers.
How does the rollout work?
The solution runs on LinuxVM as Docker containers. Comstice can deploy docker containers on a LinuxVM on your network or in a Comstice-Hosted environment.