Outbound Campaign Dialer
Create, Manage and Optimize Your Outbound Campaigns with Measurable Outcomes
Set goals and business outcomes and monitor campaign performance real-time.
Bring your own SIP Trunk or use Amazon Connect to run your campaigns directly using your phone numbers in any country.
Why Comstice Outbound Campaign Dialer
Standalone Dialer Solution
Run Comstice Dialer locally or in the cloud with your own SIP trunk with no additional telephony service needed.
Business Goals and Outcomes
Set business goals and outcomes and monitor the activity real-time and using historical reports.
Faster Campaign Setup and Results
Easier campaign onboarding with your existing agents and outsourced resources with a short training.
Outbound Campaign Dialer Features
Use Existing Phone Numbers
Integrate existing phone numbers and your SIP trunk with Comstice Dialer. No other telephony service needed.Learn more
Integrate with Amazon Connect
Use Amazon Connect Outbound Dialer features and manage campaigns using Comstice Dialer.Learn more
Real-Time Dashboards
Comstice Wallboard integration for real-time configurable dashboards to monitor campaign performance. Learn more
Historical Reporting
End of day and long-term historical reports for the campaign performance, agent and team scorecards.Learn more
Agent Web Portal
Browser-based agent web interface that your agents can login and start handling campaign calls. Learn more
Policy Manager
Built-in Policy Manager to set calling policies for various regulatory requirements for outbound campaigns.Learn more
Audio Recording
Built-in Audio Recording to record and analyze your campaign calls with machine learning tools. Learn more
Answering Machine Detection
Integrate your SIP Phones with Amazon Connect to make and receive calls from Amazon Connect contact flows and the agents. Learn more
Comstice Outbound Dialer Topology
Comstice Softphone Service offers the Amazon Connect Softphone features listed above. No audio routing through Comstice Softphone Service, only reporting data provided.
Frequently Asked Questions
Why should we have a dedicated client when we can have free agent login
Agent experience in the default interface has shortcomings; many agent and supervisor features are missing, browser interface lacks many features and there are many browser-related issues and limitations. Comstice Desktop Agent offers a compact yet feature rich and easy to use agent and supervisor experience which reduces the average handle time and icreases agent availability.
Do we need additional server
Not for the basic features. But for the full benefits, you will have a Linux-based Comstice virtual server. You can run it anywhere you prefer.
How does the upgrade work?
Agents and supervisors can download and unzip the latest version and start using it. No uninstall/reinstall required.
How Desktop Agent is licensed?
It is licensed per named agent. Same license can be used for the agents and the supervisors.
How does the rollout work?
Agents and supervisors download Comstice Desktop Agent and run it from their PCs. They use the company code to retrieve their license and company settings.