Comstice Mobile Softphone
for Business Users.
Omnichannel customer communications with mobile call recording and CRM updates.
Better customer communications for the entire organization with many use cases.
Record, report and analyze mobile business calls.
Distribute customer contacts to sales team and partners.
Handle customer texts, Whatsapp chats and emails using mobile app.
Why Comstice Mobile Softphone
Record Mobile Business Calls
Record mobile calls with transcripts.
Update Mobile Calls on CRM
Create phone logs for CRM contacts automatically.
Handle Customer Mobile Chats
Texts, Whatsapp and email with mobile app.
Log Messages on CRM
Log messaging activity on your CRM contacts as activity.
Location-Based Contact Routing
Contacts are sent to the nearest employee using pinned location.
Protect Mobile Number
Company DID number is displayed instead of mobile number.
Use Cases for Comstice Mobile Softphone
Medical Staff
Handle patient communications (call, text, email), set yourself unavailable outside working hours.
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Insurance Resellers
Distribute customer contacts and leads to regional resellers for a personalized service.
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Partner Network
Let customers to reach out to your partners directly via Comstice Mobile Softphone. Protect the partner identity, record customer conversations and texts.
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Supply Chain
Communicate with available or on-duty personnel in the supply chain via texts and calls if needed.
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Integrate with Outbound Campaigns
Mobile softphone for campaigns, texts, tasks, and sales reviews for your customers and leads.
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Make and Receive Calls
Make and receive VoIP or Mobile calls without exposing your mobile phone number. Mobile softphone can use a DID number from your company's DID range.
All the calls with be recorded, reported and updated on your CRM as a phone activity.
CRM Tasks and Contacts
Mobile users can also access CRM contacts and companies that they are permitted, call them directly from Comstice Mobile Softphone.
Integrate with Comstice Messaging
Comstice Messaging for text chat, Whatsapp and email is ideal for mobile business communciations to have a persistent connection with your customers. They can use persistent chat before making any calls.
By handling text messages quickmly, you can help customers to prefer mobile text chat and Whatsapp to calling the actual call center.
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Download Data Sheet for Features, Architecture, and Project Plan
Get all the details about Comstice Mobile Softphone Implementation and Use Cases, including features, comparison with the alternatives, architecture, server specifications and the sample project plan.
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Comstice Mobile Softphone FAQ
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What is the license model for Comstice Mobile Softphone?
It is licensed based on the number of named users with annual or longer subscription options.
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Which CRM platforms does it support?
Mobile app communicates with Comstice Mobility Server. Mobility server integrates with various CRM platforms, not the app, therefore we are flexible. Salesforce, ServiceNow, Zendesk and Microsoft Dynamics as well as your internal applications can be integrated.
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What happens if the mobile internet signal is weak?
In that case, it will switch to cell network. The call will still go through mobility server so that it can be recorded and reported.
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How can you hide mobile user's phone number?
When the mobile user makes a call, the call will go through Comstice Mobility Server and it can modify the calling party number and use a DID number from the DID range of your company. Mobile user can also change DID numbers from the mobile app settings and use different DID numbers for different projects when making outbound calls.
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How does texting work on the mobile softphone?
Comstice Mobile Softphone helps you to handle team and personal text messages. If you are part of any customer text queues, you can receive text messages from the queue. If you have a personal text number, that can also be integrated into mobile softphone. If you personal DID number supports text, you can use that number for texting from your mobile app as well.