Modern IVR with Built-In ASR and TTS
for AI Voice Assistant

On-Premises solution that supports any contact center via MRCP v1 and v2,
including Cisco UCCX, UCCE and Avaya Experience Portal.

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Why Comstice IVR

Enhance customer experience easily, without going through many hoops, long project cycles and custom coding.

Faster Business Change

Self-service for business users with no technical background needed.

Easier AI Experimentation

Ready for AI integration with speech recognition and text to speech in multiple languages.

Cisco UCCE Outbound Campaign Dialer by Comstice

Self Service

Drag and drop web interface with no coding or long-going project neeeded for creating flows

Integration guides for Cisco UCCX, Cisco UCCE with CVP, and Avaya Experiences Portal

Why Leaders Switch to Comstice IVR

On-Premises

Protect your valuable customer data by running your IVR on your network.

Offline AI

No shared cloud service is used, no information shared.

Easy to Use

Business users stage and go live without technical knowledge.

Multiple Languages

It supports up to eighteen languages. For TTS, you can even train your own dialect.

Train Your Voice

Voice training module for local accents and the dialects.

Supports Any Contact Center

By using MRCP v1 and v2, integrate with any contact center as a modern alternative.

"Call Me Back" Button

One of the great features of Amazon's customer service is the "call me back button". It helps customers to request a call back easily and the Amazon customer service calls back within seconds with the full information of the customer, product and potential resolutions.

You can implement "call me back" button into your customer service pages and ticket emails so that Comstice Outbound Dailer can automatically call your customer and connect them to your teams in seconds.

Bundle Comstice IVR With

Modular business applications for customer engagement, and customer service.

Comstice Call Recording

More than compliance recording with call transcripts, sentiment analysis, problem analyzer that can feed into knowledge base. Learn more.

Outbound Campaign Dialer

Fully-featured outbound campaign manager for running faster campaigns, record customer activity and manage re-engagements. Learn more.

Comstice Mobile Softphone

Record mobile business calls, provide mobile phone line to each employee using Comstice Mobile Softphone solution. Learn more.

Click here for Comstice Orbit, a modern customer service platform that you can run on-premises or in the cloud.

How Comstice IVR Works

Run as a standalone solution or integrate with your Cisco UCCX, UCCE CVP or Avaya Experience Portal using MRCP protocol.
Create a sample test IVR contact flow to test ASR and TTS with your existing environment.
Integrate any third-party platform with Comstice IVR using RESTFul APIs.
If standalone mode is used, integrate with your existing SIP network via a SIP Trunk.

What Customers Think About Comstice IVR

“We were able to train our local Arabic dialect with Comstice IVR for TTS.”
“My team can stage, test and update the contact flows without working with IT.”
“AI needs a lot of experimentation. Comstice IVR helps to simplify that.”
“We did not need any GPUs or special hardware. Great work. ”

Reports and Dashboards

Historical reports about the agent performance, campaign performance, business outcomes, outbound calling performance and overall business goals.
Real-time dashboards about the called numbers, potential revenue, contacts closed, fail codes and overall campaign footprint.
End of day agent and team performance scorecards by email.
Update of the phone activity on the CRM records for each contact.

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Features, Architecture, and Project Plan

Get all the details about Comstice AI Agent Assist for Cisco and Avaya, including features, comparison with the alternatives, architecture, server specifications and the sample project plan.

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Comstice AI Agent Assist for Avaya AXP and Cisco Finesse FAQ

What is the license model for AI Agent Assist?

It is based on the number of named or concurrent agents.
Do I need additional licenses on Avaya or Cisco?

No additional Cisco licenses needed. You will need DMCC license on Avaya AES for recording integration.
Can we restrict admin features?

You can create profiles about which features, KB articles and reports each user can access.
We already have a knowledge base. Can we use that?

Yes, we can access to your existing knowledge base and copy the data across.
How do you query data in SQL for the responses?

AI Agent Assist analyzes the database schema, sample tables in scope to generate SQL queries for the potential questions. Those queries are used to retrieve data.
Is this solution on-premises or in the cloud?

Comstice AI Agent Assist is designed to be run on-premises. Comstice can host it for your organization as well or you can run it on your Azure Kubernetes Cloud.
Does Comstice AI Agent Assist support Kubernetes?

Yes, you can run it on your Kubernetes environment or Azure Kubernetes as well.
Does Comstice AI Agent Assist include real-time dashboards?

Yes. You can login as a supervisor, see the call transcripts and suggested articles.
How long does it take to train an agent or supervisor on AI Agent Assist?

Typically we run one hour-long train-the-trainer session for supervisors, and we also provide video and pdf content. Agents usually watch the videos and do sessions with their team leaders.

Modern IVR with Built-In ASR and TTS for AI Voice Assistant

On-Premises solution that supports any contact center via MRCP v1 and v2, including Cisco UCCX, UCCE and Avaya Experience Portal.