Cisco
AI Voice Assistant
for Customer
Service
Build AI Voice use cases for Cisco CUCM, UCCX, UCCE and PCCE.
On-Premises or in the Cloud.
Automate Repetitive Tasks with full data privacy
Integrate CRM for personalized customer experience
AI Post-Call Surveys, Product Support, Out of Hours Coverage.
Why Leaders Choose Comstice AI Voice Assistant
Built-In STT and TTS
Speech-to-Text and Text-to-Speech out of the box.
On-Premises Option
Run AI with full data privacy on your private network.
Transfer to Live Agent
SIP REFER Transfer to the queue as a fallback.
CRM and Database Integration
Integrate with your existing data stores.
Telephony Integration
Cisco Callmanager Integration with SIP
Multi-Language Support
Handle multiple languages and accents
Use Cases for AI Voice Assistant
IVR Replacement
Replace legacy IVR with AI-Based dynamic IVR with built-in speech-to-text and text-to-speech.
Learn More
Post-Call Surveys
Interactive post-call surveys for more detailed customer feedback with recommendations.
Learn More
Three Levels of AI Voice Assistant
- Simple IVR Commands: "Connect me to Finance department" or "Online Sales Support"
- Canned Questions:"What is my renewal date?" or "Where is my parcel? Reference number: TA09230923"
- Long Conversations: "I have this dishwasher model G092 T. Top shelf is not cleaning as expected. What should I check?"
Levels 1 and 2 can be handled using local CPU resources. Level 3 may require LLM service subscriptions such as ChatGPT or Claude.
Otherwise, local or cloud GPUs will be used to train and run the LLMs.
Fine Tuning LLMs
Fine turning is the process of training generic LLMs using knowledge base articles, processed customer call transcripts from your call recordings and pdf documents available.
-
Click here to learn more about how Comstice Call Recording can
create and process the call
transcripts of the recorded customer calls and creates knowledge base articles
automatically.
Language Support
Comstice provides the infrastructure to run STT models available with no license fee to integrate then with your enterprise telephony network.
Check out available STT models for your language.
You can create your own license free Text-to-Speech model by following steps below;
- Comstice provides a a 30-min reading material in the language you want to support.
- Your voice talent's audio is recorded while reading this document.
- Comstice creates a TTS model for your languge with no license fee needed.
Preferred By
Download Data Sheet for Features, Architecture, and Project Plan
Get all the details about Comstice AI Voice Assistant Implementation and AI Use Cases, including features, comparison with the alternatives, architecture, server specifications and the sample project plan.
DownloadOur Partners
Cisco AI Voice Assistant FAQ
-
What is the license model for Comstice AI Voice Assistant?
It is based on the number of concurrent calls handled as well as the LLM training and fine tuning costs.
-
Which languages are supported?
Comstice does not support STT and TTS models. There are many license-free STT models you can choose and Comstice can run. For TTS, Comstice can help you to create your own TTS model, license-free.
-
Do I need any Cisco licenses?
No. AI Voice Assistant integrates with Cisco CUCM using a SIP Trunk.
-
Can we create our own AI Modules?
You can create AI Modules that can be integrated with your Comstice instance. In that case, vector databases will be separate from the Comstice Vector DB.
Also, the maintenance and improvement of these AI modules will be under your responsibility.
-
Can I run this in AWS or Google Cloud?
Yes Comstice AI Voice Assistant runs on Docker, Openshift and Kubernetes. You can run it in any cloud environment that supports LinuxVM and/or Docker.