Salesforce CTI Connector

Screen-pop and click to dial with Cisco IP Phones

Mirror your Cisco IP Phone or use Comstice Webphone with screen pop for incoming call and click to dial on your Salesforce page.

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Auto-update every call activity on Salesforce

Faster call handling within Salesforce page

Post-Call Disposition for Salesforce Call Tasks

Why Leaders Choose Comstice CTI Connector

Single Web Interface

Make and receive calls using Salesforce webpage

On-Premises

Host Comstice CTI Connector on-premises for data privacy

Screen-Pop for Callers

Faster contact handling and call logging

Automate Call Tasks

Call task created after each call automatically

Enterprise Users

Callbacks and Tasks simplified

No Call Center Needed

Pure Cisco CUCM CTI integration

You Have Two Options

Comstice Webphone

Comstice Webphone helps to make and receive calls without any Cisco IP Phone required, by using web browser for audio. It is a safer option than Cisco Jabber and helps to eliminate Cisco Mobile and Remote Access. It can also work without any VPN needed.

Cisco IP Phone Mirroring

Comstice Connector can also mirror Cisco IP Phone for Salesforce. Comstice Connector will act as a remote control for your Cisco IP Phone. If you want to keep your Cisco IP Phones and the existing call recording solution, then this option would be better.

How It Works

Configure your Cisco infrastructure for Salesforce CTI Connector.
Configure Salesforce for Cisco Telephony.
Simple click-to-dial and screen-pops for the incoming calls.

Solution Topology

Comstice Webphone

WebRTC-Based softphone inside Salesforce pages to eliminate Cisco IP Phones.
IP Phone Mirroring

Cisco IP Phone Mirroring for screen pop and click to dial from Salesforce pages.

Different Skin Options

Various Webphone skins for contact center agents, enterprise users, remote workers based on the features and business requirements.

Agent and Supervisor Controls

Agent Dashboard for the real-time and daily performance
Supervisor silent monitoring, barge, intercept features inside Salesforce pages
Comstice Workforce Management, Shift Schedule information inside Salesforce
Agent and Team Scorecards for the agents and supervisors

Click here for ServiceNow Webphone for Avaya and Cisco Telephony and Contact Center Agents.

“We can speed up call center call handling with screen-pops. Agents can access to the records, update call results and outcomes.”
“Our enterprise users can work just like call center agents. They can do click to dial and get screen-pop for their incoming calls.”
“All the features we thought only available in the cloud services are now available for us by running Comstice solution on our network.”
“Our Salesforce operations are much more valuable, thanks to Comstice Webphone click to call and screen-pop.”

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Download Data Sheet for
Features, Architecture, and Project Plan

Get all the details about Salesforce Webphone for Avaya and Cisco Telephony, including features, comparison with the alternatives, architecture, server specifications and the sample project plan.

Avaya Data Sheet Cisco Data Sheet

Our Partners

Learn more about the configuration steps for Salesforce Avaya Webphone and Salesforce Cisco Webphone by Comstice

Salesforce Webphone for Avaya and Cisco FAQ

What is the license model for Comstice Webphone?

There are annual and long-term subscription options available for the named or concurrent users.
Do I need additional licenses on Avaya and/or Cisco?

Webphone registers as a SIP Phone on Avaya CM and Cisco CUCM for enterprise users. For call center agents you need Avaya AES Basic TSAPI license per agent and Cisco Finesse licenses for UCCX and UCCE/PCCE.
Are there any Supervisor features available inside Salesforce?

Yes. Supervisors can monitor agents, using silent monitoring, barge-in, intercept and other features.
Does this solution support omnichannel?

Yes. It supports web chat, SMS chat, WhatsApp and customer Email management. Check out Comstice Messaging to learn more.

Depending on your business requirements Comstice Messaging components can be deployed.
What is the difference between Comstice Webphone and Other Solutions?

There are other solutions available as an alternative. Here are two points. First, those solutions do not include phone element. User still need to have softphone or physical phone.

Second; webphone solutions are vendor-specific and often get discontinued due to strategic changes. Comstice Webphone will not be discontinued in the next fifteen years.
Can Cisco Callmanager users have Salesforce Webphone even though they are not call center agents?

Yes. Comstice Webphone gets registered to Cisco CUCM via Comstice WebRTC Gateway. WebRTC session is converted to SIP using Comstice WebRTC Gateway running on your network.
Can Avaya Telephony users have Salesforce Webphone even though they are not call center agents?

Yes. Comstice Webphone gets registered to Avaya Session Manager via Comstice WebRTC Gateway. WebRTC session is converted to SIP using Comstice WebRTC Gateway running on your network.