Comstice Inc. Messaging Communications Privacy Policy

This Messaging Communications Privacy Policy explains how Comstice Inc. ("Comstice", "we", "our", or "us") collects, uses, and protects personal information when communicating with customers and prospective customers through SMS, WhatsApp, email, and other messaging channels.

By contacting us through these channels or consenting to receive communications from us, you acknowledge this policy.

1. Purpose of Our Communications

We use messaging channels to provide business-related communications including:

Technical support
Customer service
Product inquiries
Sales inquiries
Software licensing and subscription management
Renewal reminders
Support ticket updates
Planned maintenance notifications
Service outage notifications
Security advisories
Product updates
Customer onboarding
Meeting confirmations
Appointment reminders

2. Information We Collect

Depending on how you communicate with us, we may collect:

Name
Company name
Job title
Business email address
Mobile telephone number
WhatsApp number
Support request details
Communication history
Attachments you choose to send
Device and messaging metadata provided by the communication platform

We request only the information necessary to provide our services.

3. How We Use Your Information

We use your information to:

Respond to inquiries
Provide technical support
Resolve service issues
Process support requests
Notify you about planned maintenance
Notify you about service disruptions
Send renewal reminders
Provide account-related information
Improve our customer support services
Maintain communication records
Meet legal and regulatory obligations

4. Marketing Communications

From time to time, we may send business-related announcements such as:

Product updates
New feature announcements
Industry webinars
Event invitations
Promotional offers
Software upgrade opportunities

You may opt out of promotional communications at any time.

Operational and service-related notifications (such as outage notices, security advisories, or renewal reminders) may continue where necessary to provide our services.

5. SMS Communications

If you provide your mobile number, we may send SMS messages relating to:

Support case updates
Appointment confirmations
Renewal reminders
Service notifications
Authentication or verification codes (where applicable)

Message frequency varies depending on your interaction with us.

Standard message and data rates charged by your mobile provider may apply.

You may opt out at any time by replying STOP where supported or by contacting us directly.

6. WhatsApp Communications

If you contact us using WhatsApp or request communication through WhatsApp, we may use WhatsApp to provide:

Technical support
Customer service
Product information
Ticket updates
Maintenance notifications
Renewal reminders

Messages exchanged via WhatsApp are also subject to WhatsApp's own privacy practices and terms of service.

7. Email Communications

Email may be used for:

Support requests
Product documentation
Software updates
Renewal notices
Planned maintenance
Security notifications
Customer communications
Marketing communications (where permitted)

Every marketing email will include an unsubscribe option.

8. Legal Basis for Processing

Depending on your location, we process personal information based on one or more of the following legal grounds:

Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate business interests in providing customer support, maintaining customer relationships, and communicating important service information.

9. Sharing Information

We do not sell your personal information.

We may share information with trusted service providers who assist us in operating our business, including:

Email delivery providers
SMS providers
WhatsApp Business platform providers
CRM providers
Customer support platforms
Cloud hosting providers

These providers are contractually required to protect your information.

We may also disclose information where required by law.

10. Data Retention

We retain messaging records only for as long as necessary to:

Provide customer support
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements

When no longer required, information is securely deleted or anonymized.

11. Security

We implement appropriate administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While no communication method can be guaranteed completely secure, we continuously work to protect customer information.

12. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request a copy of your personal information

Requests may be submitted using the contact information below.

13. International Transfers

Your information may be processed in countries other than your own. Where required by law, appropriate safeguards are implemented to protect personal information during international transfers.

14. Children's Privacy

Our products and services are intended for businesses and are not directed toward children under the age required by applicable law. We do not knowingly collect personal information from children.

15. Changes to This Policy

We may update this Messaging Communications Privacy Policy from time to time. The updated version will be published on this page with a revised effective date.

16. Contact Us

If you have questions regarding this policy or wish to exercise your privacy rights, please contact:

Comstice Inc. Email: [email protected], Support: [email protected], Website: https://comstice.com

17. Consent

By contacting Comstice through SMS, WhatsApp, email, or other supported messaging channels, or by providing your contact details for business communications, you acknowledge that your information may be processed in accordance with this Messaging Communications Privacy Policy. Click here Learn more about Comstice Messaging Terms and Policy.