Comstice Customer Support SMS Messaging Privacy Policy

This Customer Support SMS Messaging Privacy Policy (“Messaging Privacy Policy”) explains how Comstice Inc. (“Comstice,” “we,” “our,” or “us”) collects, uses, discloses, retains, and protects personal information in connection with the customer support text messaging program operated through +1 689-302-0066 (the “SMS Support Program”).

This Messaging Privacy Policy supplements any general privacy policy published by Comstice. It applies specifically to information processed through the SMS Support Program.

1. Scope of the SMS Support Program

Comstice publishes +1 689-302-0066 on its public website so customers and other end users can voluntarily initiate customer-support conversations by SMS.

The SMS Support Program is used only to respond to customer-initiated inquiries and to send reasonable follow-up messages directly related to those inquiries. It is not used for advertising, promotional campaigns, lead generation, cold outreach, purchased contact lists, or recurring marketing messages.

2. Information We Collect

When you communicate with Comstice through the SMS Support Program, we may collect:

  • Your mobile telephone number
  • The date and time of messages
  • The content of messages you send and receive
  • Support case numbers and information relating to your inquiry
  • Your name, company name, job title, or account information when you provide it
  • Attachments, images, or other information you choose to send
  • Message delivery status, opt-in, opt-out, and HELP request records
  • Carrier, routing, device, and messaging metadata made available by our service providers
  • Internal support notes and records created while addressing your inquiry

Please do not send passwords, full payment-card details, or other highly sensitive credentials by SMS.

3. How We Use Your Information

Comstice may use information collected through the SMS Support Program to:

  • Receive, authenticate, route, and respond to your support inquiry
  • Provide technical support and troubleshooting assistance
  • Request information needed to investigate or resolve an issue
  • Create, update, and maintain support tickets or case records
  • Send updates and reasonable follow-up messages concerning your inquiry
  • Coordinate appointments, demonstrations of a solution, or remote-support sessions directly related to the inquiry
  • Maintain records of consent, opt-out requests, and messaging preferences
  • Protect the security and integrity of Comstice systems and communications
  • Detect, investigate, and prevent fraud, misuse, abuse, or unlawful activity
  • Improve customer-support operations and service quality
  • Comply with legal, regulatory, contractual, and recordkeeping obligations
  • Establish, exercise, or defend legal claims

Comstice does not use consent provided for the SMS Support Program as consent to receive marketing or promotional text messages.

4. SMS Consent, Frequency, and Charges

You consent to receive customer-support SMS replies by voluntarily sending a text message to +1 689-302-0066.

Message frequency varies according to your inquiry and the duration of the support conversation. The SMS Support Program does not operate on a fixed recurring schedule.

Message and data rates may apply

You may reply STOP at any time to opt out or HELP for assistance. Additional information is available in the Comstice Customer Support SMS Messaging Terms.

5. No Sale or Marketing Sharing of Mobile Information

Comstice does not sell or rent mobile telephone numbers, SMS consent records, or SMS opt-in data.

Mobile telephone numbers, SMS consent records, and SMS opt-in data will not be shared with third parties, affiliates, lead generators, or other businesses for their marketing or promotional purposes.

Consent to receive messages from Comstice is specific to Comstice and is not transferred to another business for that business to send messages.

6. Service Providers and Operational Disclosures

Comstice may disclose information to service providers that perform services on our behalf and only to the extent reasonably necessary to operate and support the SMS Support Program. These providers may include:

  • Telecommunications carriers
  • SMS and messaging-platform providers, including Twilio
  • Cloud hosting, security, monitoring, and data-storage providers
  • Customer-support, ticketing, and communications systems
  • Professional advisers and vendors supporting legal, compliance, audit, or security functions

These service providers are permitted to process information only for operational purposes such as transmitting messages, routing support requests, maintaining systems, preventing abuse, securing communications, and providing support services. They are not authorized by Comstice to use mobile information or SMS consent data for their own marketing or promotional purposes.

Comstice may also disclose information where reasonably necessary to:

  • Comply with applicable law, regulation, legal process, or a lawful governmental request
  • Protect the rights, property, security, or safety of Comstice, its customers, or others
  • Investigate or prevent fraud, abuse, security incidents, or unlawful activity
  • Complete a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality and privacy protections

7. Data Retention

Comstice retains SMS support records for as long as reasonably necessary to:

  • Address and document the support inquiry
  • Maintain customer and service records
  • Meet legal, regulatory, contractual, audit, and security requirements
  • Resolve disputes and enforce agreements
  • Preserve opt-out and consent records

Retention periods may vary depending on the nature of the inquiry, the customer relationship, applicable legal requirements, and operational needs. Information that is no longer required will be deleted, anonymized, or securely isolated according to Comstice’s retention practices.

8. Data Security

Comstice uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No method of transmission or storage is completely secure. SMS messages may pass through mobile carriers and service providers and may be accessible to anyone with access to your device or mobile account. Do not use SMS to send passwords, full payment-card information, or other highly sensitive credentials.

9. Your Choices and Rights

You may stop receiving messages from the SMS Support Program by replying STOP. You may request assistance by replying HELP.

Depending on your location and applicable law, you may also have rights to:

  • Request access to personal information about you
  • Request correction of inaccurate personal information
  • Request deletion of personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a portable copy of certain information
  • Lodge a complaint with an applicable data-protection authority

These rights may be subject to legal exceptions, verification requirements, and record-retention obligations. To submit a privacy request, use the contact information published at https://comstice.com .

10. International Processing

Comstice and its service providers may process information in the United States, the United Kingdom, and other countries where they operate. Privacy and data-protection laws in those locations may differ from the laws in your country.

Where required by applicable law, Comstice uses appropriate safeguards for international transfers of personal information.

11. Children’s Privacy

Comstice provides business communications and technology services and does not direct the SMS Support Program to children. We do not knowingly collect personal information through the SMS Support Program from children below the minimum age required by applicable law.

If you believe a child has provided personal information through the SMS Support Program, contact Comstice through https://comstice.com .

12. Changes to This Policy

Comstice may update this Messaging Privacy Policy from time to time. The revised policy will be posted at Comstice Messaging Privacy with an updated effective date.

Material changes will be communicated where required by applicable law.

13. Contact Information

Comstice Inc. 2093A Philadelphia Pike, Suite 106 Claymont, Delaware 19703 United States

Website https://comstice.com

For SMS support, text +1 689 302 0066 or reply HELP. For privacy questions or requests, use the privacy contact information published on the Comstice website.

14. WhatsApp Communications via +1 555 973 0884

If you contact us using WhatsApp or request communication through WhatsApp, we may use WhatsApp to provide:

  • Technical support
  • Customer service
  • Product information
  • Support Ticket updates
  • Maintenance notifications
  • Renewal reminders

Messages exchanged via WhatsApp are also subject to WhatsApp's own privacy practices and terms of service.

15. Email Communications

Email may be used for:

  • Support requests
  • Product documentation
  • Software updates
  • Renewal notices
  • Planned maintenance
  • Security notifications
  • Customer communications
  • Marketing communications (where permitted)

Every marketing email will include an unsubscribe option.

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