Comstice Orbit: Customer Service Cloud

It is a modular customer service platform that you can pick and choose the services you need or fully integrate your customer service into it. Comstice Orbit service is based on three pillars; generative AI-based automation, maximum data privacy and the best high availability scores in the cloud contact center industry.

• Many cloud contact center services reportedly suffer from high downtime. Comstice Orbit uses Amazon Connect infrastructure and the downtime is minimal.
• Each customer instance is isolated, therefore there is no shared database, diskspace or other elements that may cause data privacy risks.
• In order to keep the costs down, other solutions offer very basic features for each service; basic reporting, basic WFM, basic dashboarding and agent features. Comstice solutions are designed to be the leading solutions for the same service. Comstice Orbit offers the services that other platform customers purchase separately because basic service they got is not sufficient for their business needs.

Yes. You can select the features and the services your business needs as a high priority and only subscribe to those services.

Yes. Each Comstice Orbit service is designed to be run on-premises. Comstice Orbit services are running as Docker containers so they are modular and they can be run on premises.

Yes. Comstice Orbit offers all the customer service and enterprise telephony features that you may have in your existing IP-PBX in the cloud.

Comstice Orbit integrates with any CRM platform that offers RESTFul APIs to access contacts, activities, tasks and activity history. If there is data only available in a database without any RESFul APIs, Comstice can create APIs to access this data as well.

CRM services often have low barrier to entry in terms of cost. However, as your business grows in the CRM platform, your CRM costs will increase exponentially. New technologies help to create CRM features privately and eventually keep your costs under control while rolling out new features using AI.

Comstice Orbit AI features help to improve your operations in the following areas; higher performing self-service AI with ASR and TTS that uses locally run LLM models. These models are pre-trained for Customer Service. AI is used for handling, webchat, SMS, whatsapp requests. AI is also used for responding customer emails. Finally Voice AI Bots are used to handle customer calls in AI. Comstice Orbit also offers AI-Based Agent Training Module that makes phantom calls to new agents during onboarding as well as to existing agents who need further training on certain subjects. AI-Based Agent Training module will make new agent onboarding and agent re-training much faster.

Comstice Orbit endpoints such as Agent Portal, Webphone, Mobile Softphone app and any other user application supports leading SSO services such as MS Azure, Google Workspaces, Okta out of the box.