Ideal Customer Service with AI Agent Assist

Offer Ideal Customer Service; any agent can handle any calls and no need for IVR menu options.

On-Premises solution for real-time call transcripts, knowledge base integration and next best action for each call.

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What is Ideal Customer Service?

Your customers would like to have no IVR menus and talk to an agent directly who can resolve their challenge without any holds or transfers.

AI as a Co-Pilot

Human interaction is preserved and AI is used as a co-pilot to achieve Ideal Customer Experience.

No Need for IVR Menus

Any agent can handle any call without any IVR menu options needed.

Cisco UCCE Outbound Campaign Dialer by Comstice

Best Customer Experience

No IVR, no AI Voice Bot. What else would any customer want?

Why Leaders Switch to Comstice AI Agent Assist

On-Premises

Protect your valuable customer data.

Offline AI

No cloud service is used, no information shared.

Chatbot for Agents

Agents can ask questions to AI chatbot on their console.

Higher Agent Occupancy

Any agent can handle calls from any skill. Yes, it is achievable.

Outsourcing Ready

Remote agents in the outsource agencies can start handling calls with minimum training.

Real-Time Sentiment Analysis

Supervisors can handle sentiment real-time, barge in and intercept.

"Call Me Back" Button

One of the great features of Amazon's customer service is the "call me back button". It helps customers to request a call back easily and the Amazon customer service calls back within seconds with the full information of the customer, product and potential resolutions.

You can implement "call me back" button into your customer service pages and ticket emails so that Comstice Outbound Dailer can automatically call your customer and connect them to your teams in seconds.

Bundle Comstice AI Agent Assist With

You can modernise your Avaya and Cisco contact centers without any rip and replace. Here are some solutions that you can bundle with Avaya Aura, Cisco UCCE and UCCX. For all the solutions, click here.

Comstice Call Recording

More than compliance recording with call transcripts, sentiment analysis, problem analyzer that can feed into knowledge base. Learn more.

Comstice Agent Portal

Universal agent webphone, state control and other best practice features. No software installation on agent PCs. No VPN required. For Avaya, and for Cisco.

Comstice Workforce Management

Integrate outbound campaigns with Comstice WFM so that the calls can be generated during when incoming call estimates are lower.

Learn More

Click here for Comstice Orbit, a modern customer service platform that you can run on-premises or in the cloud.

How Comstice AI Agent Assist Works

Build your knowledge base; articles, KB posts, highlighted subjects from the recorded customer calls.
Load your knowledge pack into Comstice AI Agent Assist.
Integrate any database into AI Agent Assist for text to SQL and SQL to Text features.
Enable AI Agent Assist on Agent screens; Avaya AXP gadget and Cisco Finesse Gadget.
Monitor real-time activity and report performance in detail.

What Customers Think About Comstice AI Agent Assist

“Simple, brilliant idea that can be rolled out quickly without any GPUs.”
“Finally, an AI solution that can deliver what it promises.”
“Using AI to enhance agent skillset is a great idea and cutomers love it.”
“We did not need any GPUs or special hardware. Great work. ”

Reports and Dashboards

Historical reports about the agent performance, campaign performance, business outcomes, outbound calling performance and overall business goals.
Real-time dashboards about the called numbers, potential revenue, contacts closed, fail codes and overall campaign footprint.
End of day agent and team performance scorecards by email.
Update of the phone activity on the CRM records for each contact.

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Features, Architecture, and Project Plan

Get all the details about Comstice AI Agent Assist for Cisco and Avaya, including features, comparison with the alternatives, architecture, server specifications and the sample project plan.

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Comstice AI Agent Assist for Avaya AXP and Cisco Finesse FAQ

What is the license model for AI Agent Assist?

It is based on the number of named or concurrent agents.
Do I need additional licenses on Avaya or Cisco?

No additional Cisco licenses needed. You will need DMCC license on Avaya AES for recording integration.
Can we restrict admin features?

You can create profiles about which features, KB articles and reports each user can access.
We already have a knowledge base. Can we use that?

Yes, we can access to your existing knowledge base and copy the data across.
How do you query data in SQL for the responses?

AI Agent Assist analyzes the database schema, sample tables in scope to generate SQL queries for the potential questions. Those queries are used to retrieve data.
Is this solution on-premises or in the cloud?

Comstice AI Agent Assist is designed to be run on-premises. Comstice can host it for your organization as well or you can run it on your Azure Kubernetes Cloud.
Does Comstice AI Agent Assist support Kubernetes?

Yes, you can run it on your Kubernetes environment or Azure Kubernetes as well.
Does Comstice AI Agent Assist include real-time dashboards?

Yes. You can login as a supervisor, see the call transcripts and suggested articles.
How long does it take to train an agent or supervisor on AI Agent Assist?

Typically we run one hour-long train-the-trainer session for supervisors, and we also provide video and pdf content. Agents usually watch the videos and do sessions with their team leaders.