Cisco Finesse Solutions.

Comstice AI Agent Assist

Eliminate IVR Menus, Help Agents to Handle Any Calls

With AI Agent Assist, your customers will be answered by humans
who can help on any subject without Press 1, Press 2 and transferring calls multiple times.

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Benefits Why Comstice Use Cases How It Works Agent Widget Bundle With Datasheet FAQ

Eliminate Friction in Customer Service

Your customers would like to have no IVR menus and talk to an agent directly who can resolve their challenge without any holds or transfers.

Cisco UCCE Outbound Campaign Dialer

AI as a Co-Pilot

Human interaction is preserved and AI is used as a co-pilot to achieve Ideal Customer Experience.

Cisco UCCE Outbound Campaign Dialer

No Need for IVR Menus

Any agent can handle any call without any IVR menu options needed.

Cisco UCCE Outbound Campaign Dialer by Comstice

Best Customer Experience

No IVR, no AI Voice Bot. What else could a customer want?

Why Leaders Switch to Comstice AI Agent Assist

On-Premises

Protect your valuable customer data.

Offline AI

No cloud service is used, no information shared.

Chatbot for Agents

Agents can ask questions to AI chatbot on their console.

Higher Agent Occupancy

Any agent can handle calls from any skill. Yes, it is achievable.

Outsourcing Ready

Remote agents in the outsource agencies can start handling calls with minimum training.

Real-Time Sentiment Analysis

Supervisors can handle sentiment real-time, barge in and intercept.

Comstice SOC2 Compliance
Comstice AI Agent Assist

Why AI Agent Assist

The ideal customer experience is to eliminate any friction and being able to talk to someone without any IVR menus and without being transferred multiple times.

Using AI Agent Assist, agents receive recommendations for the customer's questions. They can also use the AI bot to ask questions and retrieve answers.

Comstice AI Agent Assist

How Comstice AI Agent Assist Works

  1. Build your knowledge base; articles, KB posts, highlighted subjects from the recorded customer calls.
  2. Load your knowledge pack into Comstice AI Agent Assist.
  3. Integrate any database into AI Agent Assist for text to SQL and SQL to Text features.
  4. Enable AI Agent Assist on Agent screens; Avaya AXP gadget and Cisco Finesse Gadget.
  5. Monitor real-time activity and report performance in detail.

Click here for Comstice Orbit, a modern customer service platform that you can run on-premises or in the cloud.

Bundle Comstice AI Agent Assist

You can modernise your Avaya and Cisco contact centers without any rip and replace. Here are some solutions that you can bundle with Avaya Aura, Cisco UCCE and UCCX. For all the solutions, click here.


Cisco Call Recording by Comstice

Comstice Call Recording

More than compliance recording with call transcripts, sentiment analysis, problem analyzer that can feed into knowledge base. Learn more.

Comstice Agent Portal for Avaya and Cisco

Comstice Agent Portal

Universal agent webphone, state control and other best practice features. No software installation on agent PCs. No VPN required. For Avaya, and for Cisco.

Comstice Workforce Management

Comstice Workforce Management

Integrate outbound campaigns with Comstice WFM so that the calls can be generated during when incoming call estimates are lower.

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Comstice AI Agent Assist

Agent Widget

  • AI Agent Assist agent widget helps agents to have real-time call transcripts, recommendations about the next steps and acces to AI chatbots.
  • This can be implemented into agent's screens in any contact center infrastructure.

Download Data Sheet for
Features, Architecture, and Project Plan

Get all the details about Comstice AI Agent Assist for any contact center including Cisco and Avaya.

Download Data Sheet

Comstice AI Agent Assist FAQ

Cisco UCCE Outbound Campaign Dialer by Comstice
  • What is the pricing model for AI Agent Assist?

    For on-premises option, it is based on the number of concurrent sessions. For cloud-hosted option, it is based on the usage.

  • Do I need additional licenses on Avaya or Cisco?

    No additional Cisco or Avaya licenses needed.

  • Can we restrict admin features?

    You can create profiles about which features, KB articles and reports each user can access.

  • We already have a knowledge base. Can we use that?

    Yes, we can access to your existing knowledge base and copy the data across.

  • How do you query data in SQL for the responses?

    AI Agent Assist analyzes the database schema, sample tables in scope to generate SQL queries for the potential questions. Those queries are used to retrieve data.

  • Is this solution on-premises or in the cloud?

    Comstice AI Agent Assist is designed to be run on-premises. Comstice can host it for your organization at Comstice Cloud, SOC2, ISO270001 and HIPAA certified cloud infrastructure.

  • Does Comstice AI Agent Assist support Kubernetes?

    Yes, you can run it on your Kubernetes environment or Azure Kubernetes as well.

  • Does Comstice AI Agent Assist include real-time dashboards?

    Yes. You can login as a supervisor, see the call transcripts and suggested articles.

  • How long does it take to train an agent or supervisor on AI Agent Assist?

    Typically we run one hour-long train-the-trainer session for supervisors, and we also provide video and pdf content. Agents usually watch the videos and do sessions with their team leaders.

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