Avaya
AI Voice Assistant
for Customer Service

Build AI Voice use cases for Avaya Aura / Elite, ACCS, Avaya CM and Avaya IP Office.

On-Premises or in the Cloud.

Help me create a voice assistant
Avaya AI Voice Assistant

Automate Repetitive Tasks with full data privacy.

Integrate CRM for personalized customer experience.

AI Post-Call Surveys, Product Support, Out of Hours Coverage.

Why AI Voice Assistant Use Cases AI Levels Fine Tuning LiveKit Why Comstice FAQ

Why Leaders Choose Comstice AI Voice Assistant

Built-In STT and TTS

Speech to Text and Text to Speech out of the box.

On-Premises Option

Run voice assistant with full data privacy on your private network.

Transfer to Live Agent

SIP REFER Transfer to a live agent for human intervention.

Out of Hours Coverage

AI Voice Assistants work 24 by 7, every day.

Telephony Integration

SIP Trunk with Avaya Session Manager

Multi-Language Support

Multiple languages and accents for speech to text and text to speech.

Use Cases for AI Voice Assistant


Comstice AI Voice Assistant

IVR Replacement

Replace legacy IVR such s Nuance and Lumen Vox with AI-Based dynamic IVR with built-in speech to text and text to speech.

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Comstice AI Voice Assistant

Product Support

Conversational product usage helpline, with natural language processing voice assistant for customer onboarding, and troubleshooting.

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Comstice AI Voice Assistant

Post-Call Surveys

Interactive post-call surveys for more detailed customer feedback with recommendations.

Learn More
LLM Fine Tuning

Three Levels of AI Voice Assistant

  1. IVR Replacement: "Connect me to Finance department" or "Online Sales Support"
  2. Canned Questions:"What is my renewal date?" or "Where is my parcel? Reference number: TA09230923"
  3. Long Conversations: "I have this dishwasher model G092 T. Top shelf is not cleaning as expected. What should I check?"

Levels 1 and 2 can be handled using local CPU resources. Level 3 usually handles complex tasks and may require LLM service subscriptions such as ChatGPT or Claude.

Otherwise, local or cloud GPUs will be used to train and run the LLMs.

LLM Fine Tuning

Fine Tuning LLMs

Fine turning is the process of training generic large language models using knowledge base articles, and customer call transcripts from your call recordings and pdf documents available.

    Click here to learn more about how Comstice Call Recording can create and process the call transcripts of the recorded customer calls and creates knowledge base articles automatically.
LLM Fine Tuning

LiveKit SIP Integration

LiveKit is an open-source WebRTC framework to create your own AI agent scenarios.

Comstice AI Voice Assistant can integrate with LiveKit via SIP so you can create your own agents.

LiveKit is an optional component. There is no additional cost of integrating LiveKit into the solution and run it offline.

  • “We were able to run an AI Voice Assistant completely offline, without sharing our data.”
  • “Comstice provided best practices about how to make customers like and use AI Voice Assistant.”
  • “Comstice shows their experience in the field and explains why many AI Voice Bots fail. We created our Voice Bots with behavioral psychology in mind.”
  • “AI Voice Bots fail most of the time. Comstice helps us to understand why and how to improve Voice Bot success rate.”
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Preferred By

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Download Data Sheet for Features, Architecture, and Project Plan

Get all the details about Comstice AI Voice Assistant Implementation and AI Use Cases, including features, comparison with the alternatives, architecture, server specifications and the sample project plan.

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Learn more about how Comstice transforms the way businesses communicate with their customers.

Avaya AI Voice Assistant FAQ

Avaya AI Voice Assistant
  • What is the license model for Comstice AI Voice Assistant?

    AI Voice Assistant licensing is based on the number of concurrent calls handled as well as the LLM training and fine tuning costs.

  • What is the license model for LiveKit?

    LiveKit is licensed under Apache license. The Apache License is a permissive open-source software license that grants users broad rights to use, modify, distribute, and sublicense software. It allows users to integrate the code into proprietary software and distribute it under a different license. The Apache License, developed by the Apache Software Foundation, permits use of the software for any purpose, including commercial use. It grants rights to both copyrights and patents, unlike some other permissive licenses that only apply to copyrights.

  • Can we create our own AI Modules?

    You can create AI voice agents and integrate with your LiveKit instance. LiveKit offers many examples and best practices for AI Voice Assistant use cases.

    Also, the maintenance and improvement of these AI modules will be your responsibility.

  • Do I need any Avaya licenses?

    No. AI Voice Assistant integrates with Avaya Session Manager using a SIP Trunk.

  • When do we need GPUs?

    In the Level 3 of the AI Voice Assistant use cases. When there is a long conversation and context needs to be stored and remembered by the service. You can use on-premises GPUs or cloud GPUs such as RunPod and Amazon Bedrock.

  • Can I run this in AWS or Google Cloud?

    Yes Comstice AI Voice Assistant runs on Docker, Openshift and Kubernetes. You can run it in any cloud environment that supports LinuxVM and/or Docker.

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