SMS, WhatsApp and Email
for Customer
Service
Use persistent mobile messaging for a better customer service chat experience
Always on communication with the customers for asking questions, making recommendations, and providing valuable feedback.
Persistent messaging as the primary channel of communication
Always on communication with your customers
Avoid Chat Timeouts with SMS Chat and WhatsApp
Why Leaders Choose Comstice Messaging
Message Queues
Distribute customer messages within the team.
Agent Gadgets
Agent web gadgets for handling message queues.
Mobile App
Comstice Mobile Softphone to handle customer messages.
Log Messages on CRM
Log messaging activity on your CRM contacts as activity.
Supervisor Gadget
Monitor agent message hadling with Supervisor gadget.
n-Premises or in the Cloud
Solution can be hosted on-premises or in the cloud.
Use Cases for Comstice Messaging
Distribute Message Requests within Team
Create multiple skills for messaging and distribute contacts within your team.
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Integrate with Campaigns
Use messaging for campaigns, automated reminders, notifications, and renewal offers for your customers and leads.
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Respond with AI Bots
Handle initial conversation with an AI bot and transfer to live agent if needed.
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Handle Messages with Mobile App
Comstice Mobile Softphone is ideal for mobile business communciations to record mobile calls with the customers and log them on your CRM.
You can also handle personal and team message queues using Comstice Mobile Softphone app.
Agent Gadget
Agents can change state and receive messaging requests from the queues. They can handle messaging sessions using Agent Gadget.
Agent gadget is available as a web portal for each agent. It can also be integrated into Cisco Finesse and Avaya Workspaces.
Supervisor Gadget
Supervisor can monitor the messaging queues and agent activity using Supervisor gadget.
They can also drill down to an individual agent level and monitor or intercept an existing customer chat conversation.
Supervisor gadget is also available as a web portal for each supervisor. It can also be integrated into Cisco Finesse and Avaya Workspaces.
Preferred By
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Comstice Messaging FAQ
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What is the license model for Comstice Messaging?
Licensing is based on the number of agents and supervisors. It is not a per agent pricing, but a tiered pricing structure as annual or longer subscription.
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How doWe integrate our SMS numbers into Comstice Messaging?
If Your SMS provider offers any APIs for programmatic access to your SMS chats, we can use those. Otherwise, you can transfer your numbers to leading SMS providers for programmatic access.
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Is Mobile App Extra?
Comstice Mobile Softphone is a separate solution. But once you have it, there is no additional cost for integrating it with Comstice Messaging.
Also, the maintenance and improvement of these AI modules will be your responsibility.
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Do you support Facebook Messenger?
Currently, it is not included as a channel. However, we can add it to the roadmap if there is demand.