More than a CTI Connector

Comstice Webphone in EPIC Hyperdrive for Cisco Finesse and Callmanager Users

On-premises solution for click to dial, screen pop, and automated call and chat activity updates on contact records.

Tell me more

Accelerate Partner Onboarding inside EPIC Hyperdrive pages

Absolute Data Privacy and Security with On-Premises Solution

Not only for Call Center Agents but also for Backoffice Users

Why Comstice CTI Connector How It Works Bundle With Data Sheet Why Comstice FAQ

Why Leaders Move to Comstice CTI Connector for EPIC CRM

Built-In Webphone

WebRTC phone included. No Cisco phone needed.

Fully Encrypted

WebRTC-Based secure audio and signaling.

Screen-Pop

Faster contact handling and call logging.

Centralized Call Logs

Call and text chat logs in EPIC CRM.

Cisco CUCM Users

Enterprise user support without Finesse.

Ready for Remote Users

Secure access with no VPN needed.

How It Works

Configure your Cisco infrastructure for Comstice CTI Connector.
Host Comstice CTI Gateway VM and Comstice Reverse Proxy VM on your network.
Configure EPIC Hyperdrive to launch Comstice CTI Connector with URL.
Configure EPIC FHIR APIs for your use cases.
Configure external firewall to access Comstice Webphone inside EPIC pages.

Different Skin Options

Various Webphone skins for contact center agents, enterprise users, remote workers based on the features and business requirements.

Bundle With

Our customers often bundle Comstice CTI Connector with the following solutions;

Call Recording

Comstice Call Recording with separate Real-Time Sentiment Analysis and AI Agent Assist Finesse Gadgets.

Outbound Engagement

Create outbound campaigns, assign business outcomes to contacts, report performance using real-time and historical reporting features. Learn more.

Comstice Messaging

Mobile text, Whatsapp, Email and other messaging options for various use cases. Learn more.

“We can speed up call center call handling with screen-pops. Agents can access to the records, update call results and outcomes.”
“Our enterprise users can work just like call center agents. They can do click to dial and get screen-pop for their incoming calls.”
“All the features we thought only available in the cloud services are now available for us by running Comstice solution on our network.”
“Our EPIC operations are much more valuable, thanks to Comstice Webphone click to call and screen-pop.”

Preferred By

Download Data Sheet for
Features, Architecture, and Project Plan

Get all the details about EPIC CTI Connector for Cisco Finesse and Cisco CUCM, including features, comparison with the alternatives, architecture, server specifications and the sample project plan.

EPIC Cisco CTI Connector Data Sheet

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EPIC CTI Connector for Cisco FAQ

What is the license model for Comstice CTI Connector?

There are annual and long-term subscription options available for the named and concurrent users.
Do I need additional licenses on Cisco?

You will need Cisco Finesse Agent licenses to login as an agent. Noother licenses needed.
Are there any Supervisor features available inside EPIC CRM?

Yes. Supervisors can monitor agents, using silent monitoring, barge-in, real-time sentiment analysis, intercept and other features.
Does this solution support omnichannel?

Yes. It supports web chat, text chat, WhatsApp and customer Email management. Check out Comstice Messaging to learn more.
What is the difference between Comstice CTI Connector and Webphone and other Solutions?

There are other solutions available as an alternative. Here are two points. First, those solutions do not include phone element. User still need to have softphone or physical phone.

Second; Comstice CTI Connector integrates with Comstice Call Recording to update call transcripts and call activity on EPIC.