Productivity with Full Data Privacy
Click to Dial and Screen-Pop in ServiceNow for Cisco and Avaya Users
On-Premises solution to make and receive calls from inside ServiceNow pages for your enterprise users and call center agents in Avaya and Cisco Telephony. Fully protect your data privacy by hosting your own webphone solution.
Accelerate BPO and Partner Onboarding inside ServiceNow pages
Absolute Data Privacy and Security with On-Premises Solution
Not only for Call Center Agents but also for Backoffice Users
Why Leaders Move to ServiceNow Webphone
Phone In The Browser
No physical or installed phones needed.
Fully Encrypted
WebRTC-Based secure audio and signaling. No VPN needed.
Screen-Pop for Callers
Faster contact handling and call logging
Centralized Call History
User can call back from call logs in ServiceNow
Enterprise Users
No need to be an agent for screen-pop and click to dial.
Agent Dashboard
Real-Time and Daily Performance
How It Works
- Configure your Cisco or Avaya infrastructure for ServiceNow Webphone.
- Configure ServiceNow for Cisco or Avaya Telephony.
- Auto-registration of Comstice Webphone and Call Center Agent Login.
- Power user trainings, Comstice training videos for quick instructions.
- Simple click-to-dial and screen-pops for the incoming calls.
Different Skin Options
Various Webphone skins for contact center agents, enterprise users, remote workers based on the features and business requirements.
Agent and Supervisor Controls
- Agent Dashboard for the real-time and daily performance
- Supervisor silent monitoring, barge, intercept features inside ServiceNow pages
- Comstice Workforce Management, Shift Schedule information inside ServiceNow
- Agent and Team Scorecards for the agents and supervisors
Click here for Salesforce Webphone for Avaya and Cisco Telephony and Contact Center Agents.
Preferred By
Download Data Sheet for
Features, Architecture, and Project Plan
Get all the details about ServiceNow Webphone for Avaya and Cisco Telephony, including features, comparison with the alternatives, architecture, server specifications and the sample project plan.
Avaya Data Sheet Cisco Data SheetOur Partners
Learn more about the configuration steps for ServiceNow Avaya Webphone and ServiceNow Cisco Webphone by Comstice
ServiceNow Webphone for Avaya and Cisco FAQ
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What is the license model for Comstice Webphone?
There are annual and long-term subscription options available for the named or concurrent users.
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Do I need additional licenses on Avaya and/or Cisco?
Webphone registers as a SIP Phone on Avaya CM and Cisco CUCM for enterprise users. For call center agents you need Avaya AES Basic TSAPI license per agent and Cisco Finesse licenses for UCCX and UCCE/PCCE.
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Are there any Supervisor features available inside ServiceNow?
Yes. Supervisors can monitor agents, using silent monitoring, barge-in, intercept and other features.
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Does this solution support omnichannel?
Yes. It supports web chat, SMS chat, WhatsApp and customer Email management. Check out Comstice Messaging to learn more.
Depending on your business requirements Comstice Messaging components can be deployed.
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What is the difference between Comstice Webphone and Other Solutions?
There are other solutions available as an alternative. Here are two points. First, those solutions do not include phone element. User still need to have softphone or physical phone.
Second; webphone solutions are vendor-specific and often get discontinued due to strategic changes. Comstice Webphone will not be discontinued in the next fifteen years.
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Can Cisco Callmanager users have ServiceNow Webphone even though they are not call center agents?
Yes. Comstice Webphone gets registered to Cisco CUCM via Comstice WebRTC Gateway. WebRTC session is converted to SIP using Comstice WebRTC Gateway running on your network.
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Can Avaya Telephony users have ServiceNow Webphone even though they are not call center agents?
Yes. Comstice Webphone gets registered to Avaya Session Manager via Comstice WebRTC Gateway. WebRTC session is converted to SIP using Comstice WebRTC Gateway running on your network.