Top Nine Cisco Finesse Gadgets

September 2, 2026 in Cisco Finesse
Top Nine Cisco Finesse Gadgets

Top Nine Cisco Finesse Gadgets

Cisco Finesse gadgets help agents and supervisors to access missing features that your customer service is looking for.

Our main goal is to make Cisco Finesse work just like cloud contact centers but everything running on-premises for maximum data privacy.

Here are the commonly used customer service solutions by Cisco Finesse users. Each solution can run on your network or can be hosted by Comstice in the cloud.

Cisco Finesse Webphone Gadget

Your customer service agents can make and receive calls just like a cloud call center but using your web browser and webphone running on your network. By using Cisco Finesse VPN Less working methodology, we can securely run Cisco Finesse webpage on the public internet. Click here to learn more.

Cisco Finesse Messaging Gadget

One of the biggest challenges of live web chat is that it times out a lot; customers get distracted easily and the session times out. Customers use persistent chat in their daily lives, such as mobile text and Whatsapp and they are willing to wait for the response.

Messaging widget helps agents to handle customer texts, Whatsapp requests and emails. Click here to learn more.

Agent Messaging Gadget helps agents to change their messaging state and retrieve contacts from the messaging queues based on their skills configured on Comstice Messaging Administration pages.

Cisco Finesse Messaging Gadget for Supervisors

Cisco Finesse Messaging Supervisor Gadget can help supervisors to monitor agent activities real-time and drill down on an individual agent to get detailed information.

Workforce Management Gadget

Comstice WFM offers many interfaces including mobile app and workspaces Gadgets for agents and supervisors. It is a social media-style notification stream with shift schedule, shift swaps, access to performance reports, time-out requests and shift preferences. Click here to learn more.

Video Call Center Gadget

Comstice Video Call Center solution helps to convert a standard PSTN call to the call center into a video call or direct webrtc call with built-in video support to the call center.Click here to learn more.

AI Agent Assist Gadget

Comstice AI Agent Assist creates real-time call transcript of the call and recommends action plan from knowledge base flashcards. This helps agents to handle calls from the skills that are not even trained for.Click here to learn more.

Real-Time Sentiment Analysis Gadget

Comstice Call Recording solution can create real-time call transcripts of the active calls and offers real-time sentiment analysis with interaction score, agent tone, sentiment and other parameters. Click here to learn more.

Agent Scorecard Gadget

Agents can access their scorecards for daily, weekly and monthly performance, call, login and state statistics. Click here to learn more.

Real-Time Dashboard Gadget

Agents can monitor their real-time and daily stats, get notified about the calls waiting in the queue, their daily occupancy, efficiency and break duration. Click here to learn more.

Conclusion

Comstice offers each of these solutions to be run on-premises on at Comstice cloud. Click here to request callback and a demo.

Success!