Team Scorecards for Cisco, Avaya, Amazon Connect Call Centers

October 22, 2019 in Customer Service
Team Scorecards for Cisco, Avaya, Amazon Connect Call Centers

This is an example of a call center scorecards you can create for teams using Comstice Quartz Reporting and Analytics solution. Comstice Quartz supports Cisco UCCE, PCCE, UCCX, Avaya Aura and Amazon Connect. Scorecards help to automate the reporting in the call centers; you can create and schedule this scorecard to run periodically such as daily, weekly or monthly. You can set the recipients with their email-addresses. They will receive the scorecard as a weblink on an email and will see the report in the format given below.

Learn more about Comstice Quartz Reporting and Analytics for Amazon Connect, Cisco UCCE, Cisco UCCX and Avaya Aura, CMS, AES
Learn more about Comstice Quartz Reporting and Analytics for Amazon Connect, Cisco UCCE, Cisco UCCX and Avaya Aura, CMS, AES

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