Avaya Compatible Solutions

Comstice Unified Communications and Customer Collaboration Solutions for Avaya Users

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Avaya Collaboration Solutions
Avaya Agent Experience Avaya Elite Avaya ACCS Avaya CM AI Solutions FAQ

Modernize Avaya Agent Experience


Avaya Agent Portal

Avaya Agent Portal

Best Avaya AXP alternative with built-in agent webphone, click to dial and screen-pop features with no AES Server required.

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Avaya Webphone

Avaya Webphone

Agent webphone for login, state change and call handling without any AES server.

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Avaya CRM Webphone

CRM Webphone

Built-in webphone with screen-pop and click to dial inside CRM pages for customer contacts.

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Avaya Workspace Widgets

Workspace Widgets

Messaging, WFM, Real-Time Sentiment Analysis, AI Agent Assist, and agent scorecards.

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Comstice AI Agent Assist

AI Agent Assist Gadget

Avoid IVR to eliminate friction and let customers to connect with a human agent directly.

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Avaya Mobile Agent Softphone

Mobile Agent Softphone App

Mobile softphone for recording mobile customer calls, and out of hours coverage.

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Avaya Elite Compatible Solutions


Comstice Outbound Campaign Manager for Avaya UCCE

Outbound Campaign Manager

Omnichannel Outbound Campaigns running standalone or with Avaya UCCE Outbound licenses.

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Comstice WFM For Avaya UCCE

Workforce Management

Forecasting, auto skilling, bulk reskilling, WFM mobile app, AI Quality Assurance, agent and supervisor WFM gadgets.

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Avaya UCCE Call Recording

Call Recording

Record calls with transcripts and final customer sentiment. Update call recordings on CRM.

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Avaya CMS Reporting and Analytics

Reporting and Dashboards

Cradle to grave reports, agent hung up reports, CUCM CDR reports with longer data retention.

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Avaya AI Voice Assistant

Avaya Advanced Routing

AI voice conversations for product support, out of hours help and post-call feedback.

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Comstice STT and TTS

Speech to Text and Text to Speech

Speech to text and text to speech support for existing Avaya CVP for many languages.

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Avaya ACCS Compatible Solutions


Comstice Outbound Campaign Manager for Avaya UCCE

Outbound Campaign Manager

Omnichannel Outbound Campaigns running standalone with Avaya agent webphone as a single interface.

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Comstice WFM For Avaya UCCE

Workforce Management

Forecasting, auto skilling, bulk reskilling, WFM mobile app, AI Quality Assurance, agent and supervisor WFM gadgets.

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Avaya Finesse CRM Webphone

CRM Webphone

Built-in webphone with screen-pop and click to dial inside CRM pages for customer contacts.

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Avaya ACCS Reporting and Dashboards

Reporting and Dashboards

Cradle to grave reports, agent hung up reports, Avaya CM CDR reports with longer data retention.

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Avaya CM, Session Manager Compatible Solutions


Avaya CM Webphone

Avaya CM Webphone

Replace Avaya phones with webphone, avoid installing software on user PCs.

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Avaya Finesse CRM Webphone

CRM Webphone

Built-in webphone with screen-pop and click to dial inside CRM pages for customer contacts.

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Comstice Mobile Softphone

Avaya Mobile Softphone

Record mobile business calls, extend company phone extension to mobile devices.

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Comstice Outbound Campaign Manager for Avaya CUCM

Outbound Campaign Manager

Omnichannel Outbound Campaigns running standalone with no Avaya outbound licenses needed.

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Avaya UCCE Call Recording

Call Recording

Record calls with transcripts and final customer sentiment. Update call recordings on CRM.

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Avaya AI Voice Assistant

Web Attendant Console

AI voice conversations for product support, out of hours help and post-call feedback.

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AI Solutions


Avaya AI Voice Assistant

AI Voice Assistant

AI voice conversations for product support, out of hours help and post-call feedback.

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Comstice AI Agent Assist

AI Agent Assist Gadget

Avoid IVR to eliminate friction and let customers to connect with a human agent directly.

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Comstice STT and TTS

Speech to Text and Text to Speech

Speech to text and text to speech support for existing Avaya CVP for many languages.

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Comstice Avaya Suite FAQ

Avaya AI Voice Assistant
  • What is the license model for Comstice solutions?

    It is licensed based on the number of named or concurrent agents or users with annual or longer subscription options.

  • Which CRM platforms does Comstice support?

    Comstice supports Comstice CRM, Salesforce, ServiceNow, Microsoft Dynamics, and EPIC CRM. However, it can easily integrate with any CRM platform that offers CTI Connector solution.

  • What happens if the mobile internet signal is weak?

    In that case, it will switch to cell network. The call will still go through mobility server so that it can be recorded and reported.

  • How can you hide mobile user's phone number?

    When the mobile user makes a call, the call will go through Comstice Mobility Server and it can modify the calling party number and use a DID number from the DID range of your company. Mobile user can also change DID numbers from the mobile app settings and use different DID numbers for different projects when making outbound calls.

  • How does texting work on the mobile softphone?

    Comstice Mobile Softphone helps you to handle team and personal text messages. If you are part of any customer text queues, you can receive text messages from the queue. If you have a personal text number, that can also be integrated into mobile softphone. If you personal DID number supports text, you can use that number for texting from your mobile app as well.

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