Solutions for Avaya Contact Centers
New features, ideas and use cases for Avaya Contact Centers
On-Premises or Comstice-Hosted
AI Solutions for Customer Service
AI Agent Assist
Use AI as a co-pilot and make real-time recommendations to agent for the active call. Learn more.
Performance Management Solutions
Reporting and Analytics
Chat with your reporting data, create reports and charts on the fly. Learn more.
Real-Time Dashboards
Real-time wallboards, agent and manager dashboards as Avaya Workspaces widgets. Learn more.
Outbound Engagement
Omnichannel, on-premises outbound engagement with Comstice Outbound Workspaces widget. Learn more.
Call Recording
Communicate with available or on-duty personnel in the supply chain via texts and calls if needed. Learn more.
Avaya Advanced Routing
Mobile softphone for campaigns, texts, tasks, and sales reviews for your customers and leads. Learn more.
Omnichannel Solutions
Avaya CRM Webphones
Agent webphones with built-in WebRTC for Avaya AES for screen-pop and click to dial in Salesforce, Microsoft Dynamics and ServiceNow.
Avaya Agent Portal
Alternative to Avaya AXP with built-in agent and WebRTC features, integrated to Avaya AES with better feature set and secure, VPNLess access. Learn more.
Avaya Mobile Softphone App
Call recording with Avaya AES, real-time call transcripts and AI Agent Assist with knowledge base to eliminate agent trainings and the IVR menus. Learn more.
Avaya Text Messaging
Text messaging and WhatsApp for Avaya Contact Centers with Avaya Workspace Gadgets. Learn more.
Comstice Solutions for Avaya FAQ
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What is the license model for Comstice solutions?
Usually the license is for the concurrent agents / sessions or named agents. For reporting and wallboards, the licensing is based on the number of agents to be reported. There is no license limit on the concurrent sessions.
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Do I need additional licenses in my contact center to use Comstice Solutions?
You may need licenses on Avaya side. Please check thr FAQ of the specific solution you are interested for Avaya licenses required.
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Can I run the entire solution offline, on my network?
Yes. All the Comstice solutions are designed to run on-premises or on your private cloud. Comstice can host the solutions on its highly redundant cloud services.
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How long does it take to set up, test and go live?
Usually, it takes around 5-10 business days, depending on the size of your contact center. Sample project plan is available on product data sheets.
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Does the mobile softphone include VoIP?
Yes. Comstice Mobile softphone app is a VoIP app which also includes Finesse login, state change and call control features. It supports both UCCX and UCCE.
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Does the solutions support encryption?
Yes. All the data in transit and data at rest can be encrypted.