Mobile Business
Phone Line
Record mobile business calls with the full privacy of your network with CRM integration, voicemail, SMS Chat and tasks.
Expand customer interactions with the employees and the partner network with full data privacy.
Why Comstice Mobile Softphone
Customer-Facing Business
Allow customers to communicate with the employees and partners easily without interrupting daily tasks.
Collect Customer Interaction Data
Report customer interactions in the CRM, transcribe the recorded mobile conversations to process customer feedback and requests faster.
Customer Partner Interactions
Let partners to communicate with the customers directly for faster business, with the full monitoring capability and data privacy.
Comstice Mobile Softphone Use Cases
Protect Mobile Phone Numbers
Display company DIDs in the mobile calls to protect user's mobile phone number. Re-route the incoming calls to the same DID, if the mobile user is not available.
Integrate with Existing IP-PBX
Integrate mobile softphone service into your existing SIP trunks for the DID and IP-PBX for communicating with internal users using extensions and company dial plan.
Mobile Extensions to Softphone Users
Allocate internal extension numbers to mobile users and distribute the calls using Speech IVR. Mobile users can share a DID or can have personal DID from your DID range.
Distribute Calls Internally
If the mobile user set herself "Unavailable", you can automatically send the call to other team members, backoffice support team and alternative destinations.
Pin Your Location
Pin your rough geo-location to receive calls for your region and the city.
On-Call Specialists
Mobile access to on-call specialists, medical staff, insurance experts, field engineers and campus staff.
Fallback to Mobile Network
If the mobile internet is not reliable or when you are driving interstate, last leg of the call is delivered through mobile phone line.
CRM Screen-Pop
Populate the calling customer's details from CRM with the options to create phone activity from the app into the CRM.
-
Cisco Finesse
Cisco Finesse Mobile Softphone
Integrate with Cisco Finesse using native Finesse APIs for full reporting from CUIC.
-
Webex CC
Webex Contact Center Mobile Softphone
Integrate with Webex Contact Center service via SIP and Comstice APIs for mobile user presence information.
-
Avaya
Avaya Mobile Softphone App
Integrate with Avaya Session Manager via SIP and Comstice APIs for mobile user presence information.
-
Amazon Connect
Amazon Connect
Integrate with your Amazon Connect instance via WebRTC and Comstice APIs for mobile user presence information.
-
No need for Mobile VPN or specialist firewall
Receive customer calls using mobile device
Record every mobile business call
Set yourself to Available to receive calls.
Stay logged in as long as your security policy permits.
-
Pull company settings from the Settings section.
-
Login Using Your Company Single Sign-On Account
Native Mobile SSO Experience
Supports leading SSO service providers
-
Enter mobile phone number as a fallback line
-
Enter a CRM note about the out outcome of the call.
-
Set result code and create CRM Phone activity
-
Set yourself "Available" to receive contacts
-
CRM Screen-Pop with customer details
Frequently Asked Questions
How is Comstice Mobile App is licensed?
Comstice Mobile App is licensed per named agent. Using the company code provided agents can retrieve their company information from Comstice Licensing Server
If there is an active call on the mobile phone?
If there is an active call and agent is in ready state, Cisco Finesse will send the customer call to the agent's mobile phone line. Agent can decide to answer or ignore. If ignored, the call will be taken back to the queue after answer timeout and sent to another agent.
Where is Comstice Licensing Server?
Comstice Licensing Servers are spread around the world with geo-redundancy in mind.They can also be hosted locally on your network.
How does the rollout work?
Once you configure your Cisco CUCM and Cisco UCCE/UCCX, agents can retrieve their licenses by entering the company code provided into the app settings. Then either using a Mobile VPN or NAT over the firewall, they can access and login to Cisco Finesse. They can go to Ready state and start taking customer calls.
Can this app be used with normal phones and Cisco IP Phones?
Yes. Analogue phones or Cisco IP Phones can be used. You do not need to use your mobile phone line.
Do you support Windows Mobile Phones?
No. Currently we only support Apple IOS and Google Android devices.
Is there is Voice over IP? Do we need Cisco Jabber?
You do not need Cisco Jabber. There is a built-in WebRTC softphone in Comstice Mobile App. It works without any VPN or a sophisticated firewall required.
Can agent lock the phone screen and carry it in her pocket? Does the app need to be active all the time?
App can work in the background and agent can stay logged on even when the phone is locked.
Can agent disable location monitoring? Is it mandatory?
Location monitoring is not mandatory and agent can always disable location monitoring from the mobile device. Location monitoring only occurs when the agent is logged in and it is disabled by default. Depending on the requirements, it can be enabled per team.
Does this app have IPad/Tablet support?
Yes. You can run the app from IPad or an Android tablet. In that case, you can use the built-in WebRTC Softphone or a third party phone.
Can I try the app without any license or server?
Yes. You can download the app and run it in demo mode by tapping on the "Demo Mode" button at the login page. Also you can create a 30-day trial license for the full feature set.
Is it possible to record voice conversations?
Yes. Existing voice recording platforms can be used to record mobile agent calls.