You can have a WebRTC Phone registered to Cisco CUCM using Cisco Unified Client Framework, similar to Cisco Jabber and Cisco Webex softphones. Comstice Webphone supports built-in bridge for legacy recording and recognized as a supported device for Cisco Finesse in UCCX and UCCE / PCCE.
- Comstice Webphone with Cisco Unified Client Framework
- Use Cases: CUCM Webphone, Finesse Webphone Gadget, CRM Webphone, Web Attendant and Mobile Softphone
- No Installation, No VPN Needed
- Webphone Recording: Cisco CUCM Built-In Bridge Support
- Comstice Webphone SDK for Cisco CUCM
- Eliminate UCCE Mobile Agent Scenarios
Comstice Webphone with Cisco Unified Client Framework
Comstice Webphone is a WebRTC phone similar to Cisco Webex Softphone. However, unlike Cisco Webex softphone, it does not require any installation on user PCs; it works in a web browser with no installation needed.
Use Cases: CUCM Webphone, Finesse Webphone Gadget, CRM Webphone, Web Attendant and Mobile Softphone
There are many use cases for Comstice Webphone. You can find more information on each use case from the links below;
- CUCM Webphone
- Finesse Webphone Gadget
- CRM Webphone for CUCM and Finesse
- Web Attendant Console
- CUCM Mobile Softphone
No Installation, No VPN Needed
Comstice Webphone can work securely with no VPN required. WebRTC audio and signaling are encrypted by default. You can also encrypt the local SIP legs with Secure RTP for use cases such as PCI DSS compliance.
Webphone Recording: Cisco CUCM Built-In Bridge Support
Comstice Webphone supports built-in bridge; you can use your existing recording solution for recording Comstice Webphone sessions, jsut like Cisco Jabber and Webex Softphones.
Comstice Webphone SDK for Cisco CUCM
Comstice offers an SDK for the webphone and mobile softphone use cases so that you can create your own Cisco webphone and Cisco mobile softphone. This helps you to create many use cases specific to your business using Cisco CUCM.
Eliminate UCCE Mobile Agent Scenarios
UCCE mobile agent scenario is created to help to use third-party phones but it is a workaround. Comstice Webphone offers a true supported solution with Cisco CUCM to use third-party endpoints.
Conclusion
This is one of the examples of the commitment of Comstice to make technology stack an enabler for the business, not a burden or a bottleneck.
WebRTC is now fully supported in Cisco Collaboration and it should not be seen just as a webphone. It creates great ooportunities from CRM screen-pop to video contact centers, from mobile softphone to integrating click to dial to many applications and services. Talk to us for more information and about your business use cases.