Avaya Webphone
Phone on the Browser with No VPN Required
On-Premises Solution for Avaya CM Users with no client installation or specialist firewall required.
Download Comstice Webphone datasheet for Webphone benefits, use cases and technical architecture.
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Login using existing Active Directory or Single Sign-On account.
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Call Forwarding, Voicemail and DND buttons.
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List of recent calls made and received. Ability to call back or copy the phone number and add to favourites.
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Call logs for the last seven days
Copy, callback and favourite the numbers
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Access to Corporate Directory and CRM Contacts
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Handle incoming calls
Wide range of CODECs supported, including G.711 and G722
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Call control features
Query the Caller in CRM button
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Transfer or conference the call to another number, Corporate Directory contact or a contact in Favorites
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Switch between the initial call and the consult call.
Customer Chats: Web and mobile
Accepting and managing Callbacks
Managing incoming customer emails, along with an automated ticketing system
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Comstice Omnichannel features
Customer Chats: Web and mobile
Accepting and managing Callbacks
Managing incoming customer emails, along with an automated ticketing system
Avaya Webphone inside Your CRM Platform
Comstice Webphone supports Salesforce, Zendesk and ServiceNow so you can integrate webphone functionality on your CRM pages.
Sales reps can do callbacks from the CRM pages and can handle incoming calls with the caller's CRM contact pushed for the new call.
The calls will go through your Avaya Seesion Manager and existing telephony infrastructure. No installation or Avaya phone required.
Why Avaya Webphone by Comstice
Unified Communications on the Browser
No VPN, no installation required. Enterprise telephony features on the web browser and mobile app.
Webphone inside CRM Pages
Comstice Webphone can work with any web browser and users can make and receive calls from CRM contacts or other web apps.
Chromebook Support
Low-cost, low maintenance Chromebook PCs can be used by enterprise users and partners with no installation required.
On-Premises Solution
Comstice Webphone offers full privacy and end-to-end encryption since it is running on company's network.
Compare Comstice Webphone with Avaya Workspaces and Microsoft Teams
| Features | Avaya Workspaces | Microsoft Teams |
Comstice Webphone |
|---|---|---|---|
| Registered to Avaya Session Manager? | Yes | No | Yes |
| Browser-Based? | No | Yes | Yes |
| Can be integrated inside CRM webpages? | No | No | Yes |
| Offers API library to implement inside Web applications? | No | Yes | Yes |
| Works without Complex Security/Firewall Setup? | No | Yes | Yes |
| Can be used by Avaya Call Center Agents? | Yes | No | Yes Learn more |
| avaya CM Enterprise Telephony Features (Call Park, Pickup, Hunt Group Member etc.) | Yes | No | Yes |
| SMS notifications for the incoming and missed calls | No | No | Yes |
| Name-only inbound and outbound external calls for protecting customer numbers | No | No | Yes |
| Reliable Mobile Softphone App with cell network fallback? | Yes | No | Yes |
| MS Teams Chat/IM Access | No | Yes | Yes |
| On-Premises Solution? | Yes | No | Yes |
Chromebook Support for Avaya Enterprise Telephony Users
Sales reps, partners and temporary staff can use Chromebook PCs with no installation required and communicate with the clients through webphone.
Chromebook PCs are the low-cost, low-maintenance alternatives to other PCs. No data can be saved on the Chromebook and user has very limited permissions to install apps.
Comstice Webphone helps to handle audio conversations using browser. It can work without the VPN, through the public Internet.
