Avaya Compatible Solutions
Comstice Unified Communications and Customer Collaboration Solutions for Avaya Users
Avaya Agent Solutions
Avaya Agent Portal
Best Avaya AXP alternative with built-in agent webphone, click to dial and screen-pop features with no AES.
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CRM Webphone
Built-in webphone with screen-pop and click to dial inside CRM pages for customer contacts.
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WFM Gadget
Manage shift schedule, swaps, adherence, attrition, and reports from WFM Gadget.
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Messaging Gadget
Handle customer mobile text and WhatsApp messages, web chat and emails.
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AI Agent Assist Gadget
Avoid IVR to eliminate friction and let customers to connect with a human agent directly.
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Mobile Agent Softphone App
Mobile softphone for recording mobile customer calls, and out of hours coverage.
Learn More Data SheetAvaya UCCE/PCCE Compatible Solutions
Outbound Campaign Manager
Omnichannel Outbound Campaigns running standalone or with Avaya UCCE Outbound licenses.
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Workforce Management
Forecasting, auto skilling, bulk reskilling, WFM mobile app, AI Quality Assurance, agent and supervisor WFM gadgets.
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Call Recording
Record calls with transcripts and final customer sentiment. Update call recordings on CRM.
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AI Voice Assistant
AI voice conversations for product support, out of hours help and post-call feedback.
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Speech to Text and Text to Speech
Speech to text and text to speech support for existing Avaya CVP for many languages.
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Reporting and Dashboards
Cradle to grave reports, agent hung up reports, CUCM CDR reports with longer data retention.
Learn More Data SheetAvaya UCCX Compatible Solutions
Outbound Campaign Manager
Omnichannel Outbound Campaigns running standalone or with Avaya UCCX Outbound licenses.
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Workforce Management
Forecasting, auto skilling, bulk reskilling, WFM mobile app, AI Quality Assurance, agent and supervisor WFM gadgets.
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Call Recording
Record calls with transcripts and final customer sentiment. Update call recordings on CRM.
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AI Voice Assistant
AI voice conversations for product support, out of hours help and post-call feedback.
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Speech to Text and Text to Speech
Speech to text and text to speech support for existing Avaya CVP for many languages.
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Reporting and Dashboards
Cradle to grave reports, agent hung up reports, CUCM CDR reports with longer data retention.
Learn More Data SheetAvaya CUCM Compatible Solutions
Avaya CUCM Webphone
Replace Jabber and Webex installed applications, avoid installing software on user PCs.
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CUCM Mobile Softphone
Record mobile business calls, extend company phone extension to mobile devices.
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Call Recording
Record calls with transcripts and final customer sentiment. Update call recordings on CRM.
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Outbound Campaign Manager
Omnichannel Outbound Campaigns running standalone or with Avaya UCCE Outbound licenses.
Learn More Data Sheet
CRM Webphone
Built-in webphone with screen-pop and click to dial inside CRM pages for customer contacts.
Learn More Data Sheet
AI Voice Assistant
AI voice conversations for product support, out of hours help and post-call feedback.
Learn More Data Sheet
Comstice Avaya Suite FAQ
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What is the license model for Comstice solutions?
It is licensed based on the number of named or concurrent agents or users with annual or longer subscription options.
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Which CRM platforms does Comstice support?
Comstice supports Comstice CRM, Salesforce, ServiceNow, Microsoft Dynamics, and EPIC CRM. However, it can easily integrate with any CRM platform that offers CTI Connector solution.
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What happens if the mobile internet signal is weak?
In that case, it will switch to cell network. The call will still go through mobility server so that it can be recorded and reported.
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How can you hide mobile user's phone number?
When the mobile user makes a call, the call will go through Comstice Mobility Server and it can modify the calling party number and use a DID number from the DID range of your company. Mobile user can also change DID numbers from the mobile app settings and use different DID numbers for different projects when making outbound calls.
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How does texting work on the mobile softphone?
Comstice Mobile Softphone helps you to handle team and personal text messages. If you are part of any customer text queues, you can receive text messages from the queue. If you have a personal text number, that can also be integrated into mobile softphone. If you personal DID number supports text, you can use that number for texting from your mobile app as well.