Avaya Webphone with WebRTC
On-Premise WebRTC Softphone Gadget for Avaya Telephony and Call Centers
Built-in phone inside Cisco Finesse Web Agent for remote contact center agents
Cisco Finesse WebRTC Gadget
Comstice Mobile Agent is a Cisco Finesse client and communicates with Cisco Finesse through Comstice Mobility Servers. Comstice Mobility Server is a Linux-based virtual server hosted in organisation's data centers, preferably in the DMZ. Mobility Server regulates the communication between the Cisco Finesse Server and Comstice Mobile Agent app, delivering secure communications between the mobile app the Cisco Finesse servers.
Webphone inside Your CRM Platform
Comstice Webphone offers RESTFul APIs so you can integrate webphone functionality on any third party platform.
Not only Cisco Finesse agents but also Cisco CUCM users can utilise telephony functionality through Comstice Webphone RESTFul APIs.
You can add telephony functionality into your CRM browser or any internal web page, restrict access to customer phone numbers by rolling out "Calling by Name" feature
Why Cisco Finesse WebRTC Gadget
No installation required
No software or plugins need to be installed on agent PCs. Both agent and telephony features are browser-based.
No VPN Needed
Comstice Mobility Server acts as a proxy between Cisco Finesse Web users and Cisco Finesse servers on UCCE and UCCX. Therefore no VPN needed for a secure agent communication.
Video can be enabled for incoming and outgoing calls. Businesses can terminate incoming video calls via SIP trunk on Cisco CUCM and redirect video calls to Comstice Webphone.
Switch between Cisco phone and webphone
Call Center agents can switch between Cisco phones and Finesse webphone seamlessly.
On-Premise Webphone Solution for Remote Agents
Comstice Webphone offers telephony functionality built inside Cisco Finesse Web Agent interface. Comstice Mobility Server includes a SIP Proxy, WebRTC Gateway, Telephony Service and Web Proxy.Remote agents can login and access agent and telephony functions from the same interface.
Comstice Webphone RESTFul APIs offer telephony functionality to be integrated into any web interface with or without Cisco Finesse.
Frequently Asked Questions
How does it work?
Comstice Mobility Server acts as a web proxy, SIP proxy, WebRTC Gateway and telephony service. Customer calls are redirected to Cisco Finesse WebRTC phone and agents answer the calls using Finesse call controls.
What versions of Cisco Finesse are supported?
Any Cisco Finesse version can work with Comstice Webphone. There is no Cisco Finesse or Cisco CUCM version dependency.
How does the rollout work?
Comstice Mobility Server is provided as virtual appliance and hosted close to Cisco UCCX or UCCE Finesse servers. Cisco CUCM and Mobility Server will have a SIP Trunk connection. Cisco Finesse WebRTC Gadget by Comstice will be added into Finesse Desktop Layout.
What are the supported browsers?
Comstice Webphone uses WebRTC standard which is supported by Firefox, Chrome and recent Microsoft Edge browsers.Comstice recommends a recent version of Firefox or Chrome browser.
Do we need Cisco Jabber or Cisco ExpressWay?
There is no dependency for Cisco Jabber or Expressway.
How is Cisco Finesse Webphone gadget licensed?
It is licensed per named agent. Same license can be used for the agents and the supervisors.
Does the solution support High Availability?
Comstice Webphone supports high availability. Multiple servers can be deployed and work as active/active