AI Voice Assisant for Post-Call Surveys

June 1, 2026

AI Voice Assisant for Post-Call Reviews

Customers call your contact center in exceptional situations, for edge cases. But they often skip post-call surveys. Because usually, they just get a few canned questions and they can not fully express their experience. Customers can not explain the sequence of events, what actually went wrong and how the company could prevent this to happen in the first place.

TLDR

AI Voice Assistant helps to have a "conversation", rather than pointing canned questions. Customers usually try to resolve their issue online and call the customer service as the last resort. They can explain their customer experience to AI Voice Assistant and you can update your customer journeys to avoid similar calls.

AI Voice Assistant has many use cases for customer service. Click here to learn more. For Avaya, click here and for Cisco, click here. You can also request call back for a detailed discussion.

The Problem

Customers often call for edge cases and do an online research before the calling your customer service.
Agents often follow a "script" and they are pressured to keep the call short by resolving customer issue quickly. But they are not tasked to understand and document the root cause in detail.
Typical post-call survey asks canned, generalized questions unrelated to the actual problem definition.
Points given to those questions vary depending on the customer's emotion levels and character. Some people are just binary; either everything is great or it's a big debacle.

The Solution

AI Voice Assistant is a better way to get customer feedback than canned questions.
Rule of thumb; AI must be the better option than the default one for higher customer adoption. In this case, customer can tolerate the shortcomings of the AI because they can explain their situation better to the voice assistant.
Call is recorded, call transcripts are analayzed and calls with the similar issues are grouped.
Using this comprehensive feedback, you can update your customer journeys and avoid similar calls in the future.

Compatibility

Comstice AI Voice Assistant can be integrated into any contact center solution that supports SIP signaling. It can be an on-premises solution such as Avaya or Cisco or it can be one of the cloud contact center services such as Comstice Orbit, Genesys and Five9.

Conclusion