The Trust Gap: Who Owns Your Customers’ Voices?
Would you hand your customers’ passwords to a third party? Then why would you hand over their voices?
Comstice offers an on-premises audio recording solution with transcripts and keyword search with full encryption of your data.
Comstice Audio Recording Benefits
Find Opportunities
Analyze call transcripts for new opportunities, feature requests and training.
Monitor Customer Sentiment
Visualise customer sentiment on the calls and eliminate causes of negative sentiment.
Running On Your Network
Full encryption of the recordings and the database. No third-party access to your data.
Why Leaders Switch to Comstice Audio Recording
Unlimited Users
No user or session limit to access the recordings.
Sentiment Analysis
Report sentiment real-time and historical.
Train Your AI
Use call trnscripts to train your offline AI models.
Find New Ideas
Use customers for inspiration. Consolidate feedback and feature requests from calls.
Record Mobile Business Calls
Record mobile business calls with Comstice Mobile Softphone.
Recommend Actions
Suggest next steps to agents based on call context and sentiment.
More Than Just Compliance
Comstice Audio Recording helps to learn from customer calls by analysing the transcripts and the sentiment.
- Transcribe calls
- Keyword search
- Mark calls with positive, neutral and negative sentiment
- User portal with permissions
- Integration with Comstice Quartz Reporting
Record Mobile Business Calls
Bundle with Comstice Mobile Softphone to record mobile business calls of your employees and partners. Learn more about Comstice Mobile Softphone.
Unlimited Concurrent Users
There is no limit on the number of users or sessions to access the recordings. You can have unlimited number of users accessing the recordings at the same time.
You can also create profiles to restrict access to the qgents and the skills for each user.
Download Data Sheet for
Features, Architecture, and Project Plan
Get all the details about Comstice Call Recording for Avaya and Cisco, including features, comparison with the alternatives, architecture, server specifications and the sample project plan.
Download Data Sheet
Bundle with Comstice WFM / WFO
Full bundle with WFM, Reporting and Real-Time Dashboards
Comstice Audio Recording can be bundled with Comstice Quartz Reporting and Comstice WFM / WFO solutions.
You can have a single solution for entire contact center performance management including WFM, reporting, audio recording, and outbound campaign dialer. Learn more
Bundle with Comstice Quartz Reporting and Analytics
Comstice Quartz provides real-time and historical reports with easy customisation features for Avaya and Cisco contact centers. You can bundle Comstice Audio Recording with Comstice Quartz Reporting solutio, search for each call in the cradle to grave reports and listen to the conversations. Learn more: Avaya Aura, Avaya ACCS, Cisco UCCX, Cisco UCCE/PCCE
Comstice Audio Recording FAQ
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What is the license model for Comstice Audio Recording?
It is licensed based on the number of named agents to be recorded. It is not per agent but more like a tiered model.
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Do I need additional licenses on Avaya to use Comstice Audio Recording?
Comstice SBC can be used for recording without the need for additional Avaya licenses.
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Can we search for each call?
Yes, audio recording solution also integrates with Avaya CM CDR feed. Each call can be searched and listened.
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Is this solution on-premises or in the cloud?
All Comstice solutions are designed to be run on-premises. Comstice can host it for your organization as well. It runs on a Linux VM as Docker containers or Openshift / Kubernetes.
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Does Comstice Audio Recording offer encryption?
Yes. You can encrypt the database and the recordings.
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Can I control the level of access that my team members and supervisors have?
Yes, you can. You will create profiles to assign permissions about which agents, skills,and teams they can report for each reporting user.