How to Run Cisco Finesse using Chromebook PC

May 18, 2022 in Finesse Webphone
How to Run Cisco Finesse using Chromebook PC

Your Cisco contact center agents can use Chromebook PC and login to Cisco Finesse Webpage from the office network or remotely, using public Internet without any VPN required. Comstice Webphone Gadget for Cisco Finesse runs the audio stream inside Finesse agent page and handles audio communications as well as the agent features. All the solution elements run on your IT environment, with the full privacy of your network. There is no cloud hosting required. Comstice Webphone supports Cisco UCCE, PCCE and UCCX.

Why Chromebook PC for Cisco Finesse Agents

Chromebooks are low-cost, low-maintenance devices offered as an alternative to Windows PCs. They do not store any information locally and no installation allowed for the users. You can send a standard Chromebook PC to a new starter without installing anything on it and they can start taking calls immediately using the web browser. No Cisco phone required.

Chromebooks can be used by the remote agents without any VPN required as well as the agents on the local network.

How It Works

You can run Comstice Webphone for Cisco Finesse solution on your network or in the cloud.

Internal Agents

Eliminate Cisco softphones and desk phones with Finesse Webphone

Migrate all the office-based agents into Finesse Webphone, eliminate any Cisco softphone or deskphone.

With Finesse Webphone, you can roll out a standard PC with no Cisco-specific installation, minimise PC maintenance tickets and eliminate any software upgrades on the agent PCs.

Remote Agents

Use standard PC or ChromeBook for the agents, no installation, no VPN required.

Finesse Webphone is based on WebRTC technology. Using NAT on the external firewall and Web Proxy features, you can have a secure audio communication between the customer and the agent. WebRTC uses HTTPS for signaling and Secure RTP for the audio streams.

Security and Privacy

Comstice Webphone uses WebRTC technology which is encrypted throughout. The signaling is done through HTTPS and the audio is through secure RTP.

Cisco Finesse Agent page is secured using the Web Proxy on the client's network. Finesse server is never directly exposed to the public Internet and all the HTTPS and XMPP commucation is SSL-encrpypted.

Comstice Mobile Agent App on IPad and Android Tablets

Comstice also implemented webphone technology into its Comstice Mobile Agent App so that you can roll out Cisco Finesse on IPad. Using a single mobile app, agents can login from the public Internet, make and receive calls from Cisco Finesse for UCCX and UCCE.

You can also integrate Salesforce and other CRM pages into Comstice Mobile Agent app so that agents can see the caller's CRM Contact page for the incoming calls.

Real-Time Notifications and Alerts

Comstice also offers optional modules for monitoring the real-time activity through the configurable dashboards. Supervisors can also set queue-level and agent level thresholds and Comstice can send real-time SMS and Email notifications to the agents, managers and other stakeholders.Learn more.

Conclusion

Comstice Webphone Gadget for Cisco Finesse offers a great opportunity to the organizations to better manage their contact center operations, reduce IT overhead on agent devices and roll out remote agents easily.

Comstice is a technology partner with Cisco, Avaya and Amazon Connect. You can get more information about Comstice Webphone Solution from here.

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