Top Six Avaya Workspaces Widgets

August 17, 2026 in Avaya
Top Six Avaya Workspaces Widgets

Top Six Avaya Workspaces Widgets

Avaya Workspaces Widgets help agents and supervisors to access missing features that your customer service is looking for.

If your agents are not curretly using Avaya Workspaces, they can still access these features from Comstice Agent Web Portal.

Each solution can run on your network or can be hosted by Comstice in the cloud.

Avaya Workspaces Messaging Widget

You can handle mobile text, WhatsApp and Email messages from the customers, queue them for various skills and allow agents to handle each using Messaging widget. Click here to learn more.

Agent Messaging Widget helps agents to change their messaging state and retrieve contacts from the messaging queues based on their skills configured on Comstice Messaging Administration pages.

Avaya Workspaces Messaging Widget for Supervisors

Avaya Workspaces Messaging Supervisor Widget can help supervisors to monitor agent activities real-time and drill down on an individual agent to get detailed information.

Workforce Management Widget

Comstice WFM offers many interfaces including mobile app and wrokspaces widgets for agents and supervisors. It is a social media-style notification stream with shift schedule, shift swaps, access to performance reports, time-out requests and shift preferences. Click here to learn more.

Video Call Center Widget

Comstice Video Call Center solution helps to convert a standard PSTN call to the call center into a video call or direct webrtc call with built-in video support to the call center.Click here to learn more.

AI Agent Assist Widget

Comstice AI Agent Assist creates real-time call transcript of the call and recommends action plan from knowledge base flashcards. This helps agents to handle calls from the skills that are not even trained for.Click here to learn more.

Real-Time Sentiment Analysis Widget

Comstice Call Recording solution can create real-time call transcripts of the active calls and offers real-time sentiment analysis with interaction score, agent tone, sentiment and other parameters. Click here to learn more.

Agent Scorecard Widget

Agents can access their scorecards for daily, weekly and monthly performance, call, login and state statistics. Click here to learn more.

Real-Time Dashboard Widget

Agents can monitor their real-time and daily stats, get notified about the calls waiting in the queue, their daily occupancy, efficiency and break duration. Click here to learn more.

Conclusion

Comstice offers each of these solutions to be run on-premises. If Avaya Workspaces is not used, Comstice Agent Portal offers all these widgets on the web portal. Click here to request callback and a demo.

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