Many Amazon Connect customers report issues about STIR/SHAKEN Signaling protocol support in their Amazon Connect PSTN connections. With Comstice SIP Connector, you can bring your own carrier, monitor your SIP signaling closely and ensure that STIR/SHAKEN support is available all the time to avoid big FCC penalties.
Why Amazon Connect May Experience STIR/SHAKE Issues
Amazon Connect uses a variety of carriers for the least cost routing. It is not confirmed by AWS but it looks like in some carriers, STIR/SHAKEN signaling is not fully implemented or not reliable. This creates a big risk in outbound calls and campaigns, since FCC issues big penaties to avoid cold calling the US.
Using Comstice SIP Connector, you can make and receive calls using your own SIP carrier for inbound and outbound calls. Comstice SIP Connector makes sure that all the calls go through Amazon Connect contact flows so they can be recorded and reported inside your Amazon Connect instance.
How It Works
Comstice SIP Connector runs on a LinuxOS as a virtual appliance and includes the following services;
- SIP to WebRTC and WebRTC to SIP Converter
- SIP Session Border Controller
- Transcoder module for CODEC conversion; Amazon Connect uses OPUS, however SIP Trunk providers often support only G.711 and G.729.
- SIP Proxy and a Registrar; you can register SIP phones directly on the Comstice WebRTC Gateway
- Comstice Outbound Campaign Dialer
Comstice SIP Connector can be hosted by the client on-premises or on AWS EC2. Otherwise, it can be hosted by Comstice as well.
Comstice Outbound Dialer
Amazon Connect Outbound Dialer feature lacks critical Outbound Campaign features. By integrating with Comstice Dialer, you can generate calls using your local SIP trunk and run outbound campaigns. You can run Comstice Dialer as a standalone solution by directly terminating your SIP TRunk on it or with Amazon Connect. Click here for more information.
Conclusion
Comstice SIP Connector with Amazon Connect offers great flexibility to the call centers worldwide. It is a scalable and a reliable solution that you can scale high number of calls. Request callback to schedule a call and a trial.