Best Acqueon Outbound Engagement Alternative

Acqueon has merged with Five9, shared cloud call center service which might affect your on-premises outbound campaign solutions in the future. Comstice offers next generation Outbound Engagement solution that you can run on-premises with voice, text, WhatsApp and email channels as well as CRM webphones and a built-in ticketing system for omnichannel follow-up and reporting of the same opportunity.

Comstice Outbound: Standalone or Integrated

Acqueon used to occupy outbound campaign licenses when used with Avaya and Cisco contact center. Comstice can work in the same integrated model, but it can also work as "standalone".

For example; you can directly integrate Comstice Outbound to Avaya Session Manager / Avaya CM and Cisco CUCM via a SIP Trunk without any call center needed.

Built-In IVR with ASR and TTS

Comstice Outbound also includes an IVR with a web interface and built-in speech to text and text to speech for many languages. For speech to text, a wide range of languages and dialects are supported. For text to speech, you can even train your own language and dialect with Comstice Outbound to offer the best, authentic TTS experience.

CRM Webphone

Comstice also offers CRM webphone so that your agents can be part of outbound engagement campaigns with screen-pop and click to dial. It supports Salesforce, Microsoft Dynamics, ServiceNow and EPIC CRM. Click here for Salesforce Avaya and click here for Salesforce Cisco CRM Webphone.

Please note that Comstice CRM Webphone can also include audio; it is a WebRTC phone. Avaya and Cisco agents can start working without installing any softphone client application and without any VPN needed.

Automated Dialing Lists from CRM

You can add tags into your CRM contacts and Comstice Outbound can add them into your campaign dialing lists automatically.

Comstice Agent Portal

Comstice Agent Portal helps agents to handle campaign activity, make and receive calls using webphone, including audio. Agent Portal also includes messaging activities; contacts from mobile text, Whatsapp and Email channels can be handled by the agents.

Call Recording with Real-Time Sentiment Analysis

Comstice Call Recording can also be used to;

• record cconversations,
• create call transcripts,
• provide customer sentiment real-time to supervisors,
• summarize and classify calls using transcripts,
• mark the final sentiment

Real-Time and Historical Reports

Comstice also offers real-time visibility and historical reporting for your campaigns so that you can see the campaign progress real-time, alert your agents about campaign attendance and receive automated reports by email at the end of each day.

Conclusion

At Comstice, we help companies to eliminate any friction in the technology stack so that they can have their outbound campaigns, create their own use cases and convert more customers and revenues.Click here to learn more and request callback.