Avaya Interactive Response MRCP Configuration Guide for ASR and TTS

Comstice offers an on-premises solution to implement speech to text and text to speech features into your Avaya contact centers. Using MRCP protocol, we can implement speech to text and text to speech for many languages. Comstice also provides SOC2, ISO 27001 and HIPAA-certified Comstice Orbit Cloud, if you prefer Comstice-Hosted solution. Click here to learn more about the languages supported for ASR and TTS by Comstice.

TLDR

Comstice IVR can work with your existing Avaya Interactive Response as an MRCP resource for ASR and TTS. It can also run as a standalone solution to replace Avaya Interactive Response. Comstice IVR solution runs on your network or your private cloud as a separate virtual server or as a Kubernetes pod. It integrates with Avaya Interactive Response using MRCPv1. Comstice also offers AI Voice Assistant for AI Intelligence in your contact center.

Avaya Interactive Response Configuration

To configure Avaya Interactive Response, use the web administration tools and choose the Administration settings under the Speech and DPR Administrator menu choice;

1. Click the Assign New Recognition Type button.
2. Set the Engine type to mrcp-ibm
3. Fill in the relevant settings. Make sure that the IP Address is the IP address of your Comstice IVR Server.
4. Make sure that the Server Name is the Comstice IVR Server's IP address.
5. Once the server is configured, you need to assign services and applications to the new ASR server in Avaya.

Conclusion

Comstice IVR can run as a standalone solution and also used as a replacement for legacy ASR / TTS solutions such as Nuance and LumenVox. Comstice also offers AI Voice Assistant which helps to modernize your IVR and create AI self service use cases for various levels. Click here to learn more about the languages supported for ASR and TTS by Comstice.