Avaya Voice Portal MRCP Configuration Guide for ASR and TTS
Comstice offers an on-premises solution to implement speech to text and text to speech features into your Avaya contact centers. Using MRCP protocol, we can implement speech to text and text to speech for many languages. Comstice also provides SOC2, ISO 27001 and HIPAA-certified Comstice Orbit Cloud, if you prefer Comstice-Hosted solution. Click here to learn more about the languages supported for ASR and TTS by Comstice.
TLDR
Comstice IVR can work with your existing Avaya Voice Portal as an MRCP resource for ASR and TTS. It can also run as a standalone solution to replace Avaya Voice Portal. Comstice IVR solution runs on your network or your private cloud as a separate virtual server or as a Kubernetes pod. It integrates with Avaya Voice Portal using MRCPv1. Comstice also offers AI Voice Assistant for AI Intelligence in your contact center.
Avaya Voice Portal Configuration
To configure Avaya Voice Portal, you need to have speech recognition enabled in the system. Use web administration tool and choose Speech Servers option under the System Configuration section;
- Select the ASR tab and click the Add button to add a new ASR server.
- Please leave most of the settings in default values, only the Engine Type should be set to Nuance.
- Set the Network Address to the IP address of the Comstice IVR.
- Make sure that the RTSP URL is the IP address of the server. For TTS, the RTSP URL is the same Comstice IVR IP address.
Conclusion
Comstice IVR can run as a standalone solution and also used as a replacement for legacy ASR / TTS solutions such as Nuance and LumenVox. Comstice also offers AI Voice Assistant which helps to modernize your IVR and create AI self service use cases for various levels. Click here to learn more about the languages supported for ASR and TTS by Comstice.