Avaya Aura Contact Center AACC FAQ

October 8, 2021 in Avaya
Avaya Aura Contact Center AACC FAQ

What is Avaya Aura?

Avaya is the leader in the global contact center market with the highest number agent seats. Avaya Aura Contact Center (AACC) is an all-in-one omnichannel contact center solution that can be used to offer efficient customer service by phone, e-mail, web chat, or text messaging using a single-agent desktop interface.

Comstice offers Avaya Contact Center Suite which includes dashboards, reporting, analytics, workforce management and other features.

Benefits of Avaya Aura Contact Center (AACC)

  • Delivering a seamless, highly personalized experience that builds your brand and customer loyalty
  • Voice (inbound and outbound), email, chat, SMS, IM, and social media; manage all your contacts the same way
  • minimize contact center operational expenses by using lower-cost channels
  • Dashboards, wallboards, reporting and analytics, desktop and mobile agent interfaces offered by Comstice.
  • Visual, out of the box reports and performance indicators using the data from the AACC platform as well as other data sources such as CRM, WFM and other third party sources.

Comstice Quartz is a great solution for Avaya Aura contact center reporting.It offers Avaya stock reports out of the box, through its web interface. It also includes Comstice stock reports, the chart-based visual reports Comstice created based on the industry best practices. Comstice Quartz reporting also allows to schedule and automate the reports and visual scorecards for the team and individual agent performance. Click here to download sample team scorecard and agent scorecard.

Applications for Avaya AACC Reporting

Senior Managers: Web based reports, mobile phones, desktops with historical contact center information and drill down capabilities.

Managers: Dashboards, Web based reports, desktops, mobile phones, LCD Screens with Agent, CRM and WFM information and drill down capabilities

Team Leaders: Desktops, LCD Screens with Split Skill and Agent status information

Agents: Desktops, LCD Screens and Wallboards with Split Skill and Agent status information Contact Comstice for more information about Dashboards, Wallboards, Reporting and Analytics solutions for Avaya AACC.