Amazon Connect in Latin America - LATAM

May 16, 2024 in Amazon Connect
Amazon Connect in Latin America - LATAM

You can use your existing SIP trunk and local phone numbers with Amazon Connect without any number portability required. With Comstice SIP Connector, there is no need for number portability, no regional restriction or dependency on any other Amazon Connect service. Here are the use cases and the details of how this solution works;

Why Amazon Connect using SIP

Amazon Connect and other AWS services offer great features for different business cases to handle customer experience. With the pay as you use model, there is no recurring cost; more you optimize your service, more your business will be financially rewarded.

Using Comstice SIP Connector, you can receive calls using your existing SIP trunks and send them to Amazon Connect contact flows, agents and queues. Comstice SIP Connector will retain the original calling number so that Amazon Connect contact flows can see the callerID and process the call accordingly.

How It Works

Comstice SIP Connector runs on a LinuxOS as a virtual appliance and includes the following services;

  • SIP to WebRTC and WebRTC to SIP Converter
  • SIP Session Border Controller
  • Transcoder module for CODEC conversion; Amazon Connect uses OPUS, however SIP Trunk providers often support only G.711 and G.729.
  • SIP Proxy and a Registrar; you can register SIP phones directly on the Comstice WebRTC Gateway
  • Outbound Campaign Dialer module (more info below)

Comstice SIP Connector can be hosted by the client on-premises or on AWS EC2. Otherwise, it cna be hosted by Comstice as well.

Comstice Outbound Dialer

Amazon Connect Outbound Dialer feature is not available in Latina America. By integrating with Comstice Dialer, you can generate calls using your local SIP trunk and run outbound campaigns. You can run Comstice Dialer as a standalone solution or with Amazon Connect. Click here for more information.

Conclusion

Comstice SIP Connector with Amazon Connect offers great flexibility to the call centers in Latin America. It is a scalable and a reliable solution that you can scale high number of calls. Request callback <> to schedule a call and a trial.

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