Comstice Wallboard for Contact Centers

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Real-time and Historical Data Visualization for Avaya Aura and Oceana contact centers

Through the browser, mobile app and desktop ticker app

Avaya Aura and Oceana Wallboard

Easy to Create, Update and Share Wallboards

Select your layout and the key performance indicators and save your wallboard. Then share the weblink with others or simply run the wallboards as a slideshow

Avaya Aura and Oceana Wallboard

Select Your Wallboard Layout

Users can select one of the available wallboard layouts.

Avaya Aura and Oceana Wallboard

Decorate Your Wallboard with Widgets

Each layout contain boxes that users can add key performance indicators as widgets. It is also possible to add widgets with third party data such as CRM and ticketing system.

Avaya Aura and Oceana Wallboard

Save and Share with Others

Once saved, each wallboard has a permanent link which can be shared with the other users so that they can click and access to the saved wallboard without any login required.

Avaya Aura and Oceana Wallboard

Cherry-Picking Individual Calls in Queue

You can monitor individual calls in queue in Comstice Wallboard and manually route them to an agent, an internal or external phone.

Wallboard Mobile App

Comstice Wallboard Mobile app helps users to access real-time nd daily historical data through mobile app. Users can either use it on the corporate network or use it on the public internet. It is possible to restrict which agents and queues each mobile app user is permitted to see

Avaya Aura and Oceana Wallboard
Avaya Aura and Oceana Wallboard

Wallboard Ticker

A simple ticker which shows calls in queue, oldest in queue and service level and always stays on top of any other window. No installation required.

Unique Features of Comstice Wallboard

Comstice Wallboard is a real-time and daily historical data visualisation tool which offers unique features for easier to use and more accessible wallboards.

Avaya Aura and Oceana Wallboard

Multiple Wallboards as a Slideshow

Users can create multiple wallboards and run those wallboards views as a slideshow on the selected monitors.

Avaya Aura and Oceana Wallboard

Scrolling and Static Messages

Team leaders can create scrolling team messages with priority levels. Messages are color-coded based on their priority. Also static text message or image-text widget helps to publish information on each wallboard.

Avaya Aura and Oceana Wallboard

Filtering Per Agent, Team or Skill

You can filter agent widgets by selecting the agents, teams or skills. When agents are reskilled or moved to a different team during the day, Wallboard updates the agent list automatically.

Sample Contact Center Wallboards

Comstice Wallboard for Avaya Aura and Oceana contact centers

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