Amazon Connect Reporting and Analytics

Enhanced Analytics and Reporting for Amazon Connect Contact Centers

Single web portal and mobile app for all the contact center features and functionality from reporting to provisioning, agent functions to WFM, Recording and QA



Contact Center Software

Benefits

Image

Drilldown to Month, Day and more

Drilldown feature on the reports and charts help to get to the bottom of the stress point and find out the root cause quickly.

Image

Archive Your Data

Comstice Quartz retrieves and stores your data from AWS Kinesis and AWS S3 bucket for your contact centers for longer data retention, analytics and forecasting.

Image

Better Cost Management

You can easily monitor both agent resource costs and infrastructure costs real-time and manage your budget accordingly.

View Sample Report
Image

Easy Migration to Amazon Connect

Out of the box Amazon Connect and Comstice Stock reports for the effortless data visibility from Day1.

Download Sample

Migrate your Contact Center to Amazon Connect

Easy Rollout of Omnichannel and AI Features Built on industry best practice, integrates seamlessly with your contact center technology

Better Integration with Third Party Data No additional hardware required. Ability to run in the cloud or on-premise.

Lower Total Cost of Ownership Puts your data in your hands, gives it to you quickly and accurately, with no need for offline data manipulation.

Learn More

Image

More Than Just Reporting

Image

Wallboards

Real-time and historical wallboards, dashboards, desktop and mobile apps for better visibility.

Learn More
Image

Voice Recording and Speech Analytics

Access to voice recording and automated speech analytics for keyword analysis and conversation assessment.

Image

Mobile-First WFM and QA

Agent-facing app to manage time-off, unplanned absence, shift preferences and access quality assurance results.

Image

Agent and Supervisor Features

Web-based or native desktop app for contact center agent and supervisor features including Amazon Connect softphone, voice monitoring, screen-pop and CRM integration.

View Sample

Join our newsletter for all the news and ideas we are working on

By visiting our site, you agree to use of cookies to enhance your browsing experience. I Agree
Success!

noscript