Drilldown to Month, Day and more
Drilldown feature on the reports and charts help to get to the bottom of the stress point and find out the root cause quickly.
Archive Your Data
Comstice Quartz retrieves and stores your data from AWS Kinesis and AWS S3 bucket for your contact centers for longer data retention, analytics and forecasting.
Better Cost Management
You can easily monitor both agent resource costs and infrastructure costs real-time and manage your budget accordingly.View Sample Report
Migrate your Contact Center to Amazon Connect
Easy Rollout of Omnichannel and AI Features Built on industry best practice, integrates seamlessly with your contact center technology
Better Integration with Third Party Data No additional hardware required. Ability to run in the cloud or on-premise.
Lower Total Cost of Ownership Puts your data in your hands, gives it to you quickly and accurately, with no need for offline data manipulation.Learn More
More Than Just Reporting
Real-time and historical wallboards, dashboards, desktop and mobile apps for better visibility.Learn More
Mobile-First WFM and QA
Agent-facing app to manage time-off, unplanned absence, shift preferences and access quality assurance results.
Agent and Supervisor Features
Web-based or native desktop app for contact center agent and supervisor features including Amazon Connect softphone, voice monitoring, screen-pop and CRM integration.View Sample