Enterprise-grade
AI Call Center
Voice Agent
Build AI Voice use cases with speech-to-text and text-to-speech.
Integrates with any SIP-Compatible telephony platform.
Product and Service Support on the Phone
Integrate CRM for personalized customer experience
Interactive Post-Call Surveys
Why Leaders Choose Comstice AI Call Center Voice Agent
Built-In STT and TTS
Speech-to-Text and Text-to-Speech out of the box.
On-Premises Option
Run AI with full data privacy on your private network.
Transfer to Live Agent
SIP REFER Transfer to the queue as a fallback.
Backoffice Integration
Integrate with your CRM and Customer Database.
Record Each Call
Record and analyze each call for continuous improvement
Multi-Language Support
Handle multiple languages and accents
Three Levels of AI Call Center Voice Agent
- Simple IVR Commands: "Connect me to Finance department" or "Online Sales Support"
- Canned Questions:"What is my renewal date?" or "Where is my parcel? Reference number: TA09230923"
- Long Conversations: "I have this dishwasher model G092 T. Top shelf is not cleaning as expected. What should I check?"
Levels 1 and 2 can be handled using local CPU resources. Level 3 may require LLM service subscriptions such as ChatGPT or Claude.
Otherwise, local or cloud GPUs will be used to train and run the LLMs.
Fine Tuning LLMs
Fine turning is the process of training generic LLMs using knowledge base articles, processed customer call transcripts from your call recordings and pdf documents available.
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Click here to learn more about how Comstice Call Recording can
create and process the call
transcripts of the recorded customer calls and creates knowledge base articles
automatically.
LiveKit SIP Integration
LiveKit is an open-source WebRTC framework to create your own AI agent scenarios.
Comstice AI Call Center Voice Agent can integrate with LiveKit via SIP so you can create your own agents.
LiveKit is an optional component. There is no additional cost of integrating LiveKit into the solution and run it offline.
Preferred By
Download Data Sheet for Features, Architecture, and Project Plan
Get all the details about Comstice AI Call Center Voice Agent Implementation and AI Use Cases, including features, comparison with the alternatives, architecture, server specifications and the sample project plan.
DownloadOur Partners
Learn more about How Comstice transforms the way businesses communicate with their customers.
Comstice AI Call Center Voice Agent FAQ
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What is the license model for Comstice AI Call Center Voice Agent?
It is based on the number of concurrent calls handled as well as the LLM training and fine tuning costs. It also depends on the level 1, 2 or 3 of the call center. Level 3 conversations require local GPU or subscription to LLM services in the cloud.
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How can we test this?
Comstice will provide a test environment that you can have conversations about the following use cases; receptionist, appointment setting, debt collection, lead qualification, customer service, customer post-call survey.
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Can we create our own AI Models?
You can fine tune an AI model and use it in the solution. Comstice can fine tune the model for you as well. Comstice can also help you to create knowledge base articles from past recorded customer service calls.
We can analyze the call transcripts, group the topics and create a draft knowledge base for each topic. Your customer service team can edit and finalise the knowledge base article to be used for AI call center voice agent and AI Agent Assist features.
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Can I run this in AWS or Google Cloud?
Yes Comstice AI Call Center Voice Agent runs on Docker, Openshift and Kubernetes. You can run it in any cloud environment that supports LinuxVM and/or Docker.
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Does Comstice AI Call Center Voice Agent support Five9 and Genesys Cloud?
Yes. Comstice AI Call Center Voice Agent can be integrated with any SIP-Compatible telephony service.