Web and Mobile Chat
Mobile and Web Customer Chat
Customer web and mobile chat requests can be accepted and handled by the omnichannel agents. Agent can also handle chat, callback and voice/video over data call requests from NoTime Partner app as well.
Customer email to the specific teams and individuals
Comstice Omnichannel helps agents to respond to customer emails and monitor the thread easily.
Customer Callback Requests
Callbacks, similar to mobile chat are non-intrusive channels which can be used by the customers to have a direct contact with subject matter experts. Experts can also handle chat, callback and voice/video over data call requests from NoTime Partner app as well.
Universal queue for the omnichannel helps agents to visualise the pending customer enquiries and handle them quickly and easily.
Frequently Asked Questions
How is Omnichannel licenced?
Comstice Omnichannel is licenced per named agent.
What are the specs for Comstice Omnichannel?
Comstice Omnichannel Server runs on a Linux OS as a virtual machine. It requires minimum of 4GB RAM, 10GB HDD and 2xvCPUs.
How does the rollout work?
Once you assign an IP address from your network for the Omnichannel Server, we send you the Omnichannel Virtual Machine as an OVA file (1.8GB). When OVA is downloaded and imported into your VMWAre ESXi or HyperVisor environment, we schedule a webex to finalise the configuration and test the performance.
Is the reporting part of Cisco CUIC?
Comstice Omnichannel has its own reporting platform for better access and visibility of the data.
Do agents need Cisco Finesse licence for Comstice Omnichannel?
Agents do not need Cisco Finesse licence for Comstice Omnichannel.