Agent Scorecards for Contact Centers

Comstice Quartz Reporting and Analytics solution offers team and agent daily scorecards for contact center agents, teams and leadership. Quartz users can create their own scorecards using the report designer, schedule the cards as daily, weekly amd monthly..

Recipients will receive the scorecards as a weblink on an email. They can also login to their Quartz accounts and access their past scorecards from there.

Along with the Daily Actionable Insights, scorecards help contact centers to monitor performance with no effort and take actions quickly to improve performance

Comstice Quartz supports Cisco UCCE, PCCE, UCCX, Avaya and Amazon Connect contact centers.