Comstice Quartz Reporting and Analytics solution offers team and agent daily scorecards for call centers. Quartz users can create their own scorecards using the report designer, schedule the cards and automate the reporting.
Recipients will receive the scorecards as a weblink on an email. They can also login to their Quartz accounts and access their past scorecards from there.
Comstice Agent Scorecards can be created using Comstice Quartz Reporting and Analytics platform. Team leaders can schedule these visual reports to be sent daily, weekly, monthly, quarterly to their agents.Agents can access their past scorecards from Quartz Web Portal.
Comstice Quartz supports Cisco UCCE, PCCE, UCCX, Avaya CMS and Amazon Connect call centers.